The MTN Self Care application allows you manage your mobile account conveniently from your phone; giving you the control to activate and deactivate services, check your account transactions, retrieve your PUK or data settings; do a SIM Swap on your line and a host of other services without contacting a customer care agent.

To start using the MTN Self Care application, text ‘Care to 5018’ and a link to download the application will be sent to your phone. The Self Care application uses a very small space in your phone memory and works with all data enabled handsets.

You can easily perform the following transactions from your phone when you download the MTN mobile self-care app.

Check your account profile
Check your recent account recharges
Subscribe to a blackberry/Fastlink/mobile internet/simple surf data plan
Subscribe to MTN callertunez, music and games on MTN Play
Check available balance and expiry data of your BlackBerry/Fastlink/mobile internet/Simple Surf data plan
Perform a SIM Swap on your lost/stolen MTN line
Purchase airtime or pay your phone bills using your Interswitch ATM card
Retrieve your PUK code to unlock your SIM
Request for MTN Data Settings to manually connect to the internet

visit http://www.mtnonline.com/products-services/value-added-services/mobile-self-care-app to learn more.

Can any Nairalander with an MTN line download this app by texting CARE to 5018 and let us know what s/he thinks?

Will be happy to receive your post on your experience.

g0oD

I got the text but did not download the app because there could be hidden charges, you know the way mtn opperates

how do i get the security number

Hi Francheezy,

There are actually no hidden charges. The app is free to download, you will only be charged for the data you used in downloading this app and this itself is minimal because the size of the app is small. i believe the value you wll get from downloading this app far outweighs the cost. give it a shot and you will see.

Hi Ikechukz,

You can retrieve your customer id and security number from a button in the app or you can call MTN Customer Care on 180 to get it. if you need to know more about how this app works, visit http://www.mtnonline.com/products-services/value-added-services/mobile-self-care-app.

ok thanks

You are welcome.

Do let me know what your experience was after downloading the app.

Have you seen the new MTN mobile app? Download it here and perform various tasks yourself without calling customer care.