My phone was stolen this morning so i decided to go to one of the mtn friendship centers for a SIM swap and i was told to go register my SIM first. I was surprised because i had registered this SIM like thrice in the past at 3 different friendship centers. The girl at silverbird gave the excuse that maybe the person that did the registration did not upload it properly and my question was "are you guys that inefficient that all the people that were in charge of the SIM card registration did not upload my data properly?". While lamenting to my colleague, he said his wife had gone through the same issue.
Is MTN SIM card registration fake or they just have inefficient people doing the registration? I really cannot understand why one must register each time you want to do a SIM swap

Tot I was the only one . Have registered my sim more than 3 times and each time I call the customer service they advise me to go and re - register cos they only have my passport in the database