Great Tips on How to Diagnose and Troubleshoot your Mobile Phone

There are basic instructions one should know and do if ones GSM phone is faulty even before taking it to a repair shop; these are some of the troubleshooting guide.

I. If phone cannot be switched on, the battery may need to be charged or battery is put wrongly, check for that.

II. If battery cannot be charged, check if the charger is connected with the phone correctly and also if the battery is usable, the performance of a battery degrades due to several years of use.

III. Loss of network on the phone, the signal may be too weak as a result of radio interference around, check if the signal strength meter on your screen fails to show vertical lines. Check also if the SIM card is located correctly, poor makes contact or is damaged. When damaged replace SIM.

IV. If you cannot call out check if it was registered with the network by viewing the screen to see if the name of the service provider is displayed, call barring may be enabled, calling could be prohibited due to call charges not paid. you may have activated the function of fixed dialing numbers, you may have enabled the ‘restrict my phone number’ and was rejected by network

V. Fails to preset function, may be due to no support by network provider or need to register, contact your service provider.

VI. PIN locked, enter PUK code supplied together with the SIM card to unlock or contact your service provider.

VII. PIN2 locked, enter the PUK2 code supplied together with the SIM to unlock or call contact your service provider.

VIII. Call meter is inactive and no transferring metering pulses, please contact your service provider.

Read more here:

http://gsmusersforum.com/phpBB2/viewtopic.php?t=36

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