All motorists should be cautious, had an experience with fuel i bought at Oando maryland. Text of my mail to Oando below, dont know if i'll get a response but think i should warn everyone

---------------------------- Original Message ----------------------------
Subject: Customer Service
Date: Wed, June 5, 2013 5:49 am
To: info@oandoplc.com
--------------------------------------------------------------------------

This is to document my displeasure at the outcome of my visit to your
Maryland filling station on Sunday, 2nd June 2013.
Terming the experience a misadventure is putting it lightly, I requested
5,000 fuel into my Toyota Corolla (a 3 year, 46,000km vehicle with good
service history), the pump only dispensed 805 naira worth in about three
minutes. After the funny behaviour of the pump, i was asked to move to
another pump where fuel was eventually sold.
About 5 minutes later, around anthony, the engine went dead, started about
30 mins later, drove for a while (got to my gate thsnkfully) before
refusing to stsrt again. I ended up towing the vehicle to Elizade (8,000
naira) where it was discovered that huge amounts of water where dispensed
with the fuel. The misadventure continues as i have a bill of 104,000
naira to settle as a result of the damage done.
As expected, I was told when I returned to the filling station that "that
kind of thing has never happened", I interprete that to mean I cooked up
stories even though I did not make any demand for cash from them.
As is the practice, i dont have a receipt to even evidence my purchase but
i expect Oando should investigate and respond accordingly in the spirit of
true customer service.
Its disheartening to spend so much as a consequence of buying in a filling
station you ordinarily would consider reputable.
I am eagerly awaiting your response and feeback?

Regards,
Mayowa

Update....Oando gets a thumbs up for responding, more importantly, the response was from an escalation of the issue to hq by the filling station and not neccessarily my mail to hq. Got a phone call first from customer service, professional, not trying to "shield" the organisation, apologising and appreciating my feedback, while promising to investigate and get back to me. True to the promise, got a follow up call from a facilities engineer who got further details and promised to feedback. In this parts, response to such customer service enquiries is actually commendable and not the norm, would keep updating, lets see if they can turn a bad thing good.
I even receieved an email from customer care on this issue. Intersting build up.