There was heavy drama two days ago at the head office of Diamond Bank Plc when the NLC and some aggrieved former employees of the bank who were layed off disrupted the smooth banking operations for the day.

Their protest prevented the bank's authority from powering on their generators and that subsequently led to the shutting down of their servers; ATMs nationwide stopped working, Online platforms went down, all business transactions went dead as the bank was 'blind'.

However, the bank's management seem to have gotten the situation in perfect control as normal banking activities have commenced nationwide again with a message of apology to all her esteemed customers. Below is the message I got from them; Dear Valued Customer, we apologise for the service disruption on Wednesday, July 10, 2013. Please be assured the matter is being resolved and normal banking operations continue at all our branches nationwide.

As a customer, I will say while I hope their human resource issues are properly handled going forward, I must give kudos to the bank's management as the bank's services I have witness and experienced myself are superb.

ok

Bros, my atm is still saying "issuer inoperative". How about that

Yeah. . . . What ever i aint doin biz niz wit them no moe

...
Aw did their palaver with NLC end? Dats all am interested in

#yawns#.......so how the bank want to take compensate all those people when dem don disrupt their life, source of livelihood and business with their own wahala? Abi we go blame GEJ for this one too again?

Apology accepted.
Last Bullet:
I hoped the layed off back workers get a better job asap.

so people still save money in banks, me am still using the under of my mattress

customer care is important



https://www.nairaland.com/1356007/pakistani-school-girl-malala-address

Yeah, apology accepted on one condition shaa!

mtcheeeeew they com the send me apology letter,like if it would calm my disappointment and frustration,biko mek una pack well .furrish

;Dhappy 2hear ds

Their apology can not change the damage they caused some of us. I transfered some money to someone thru my GTB acc, bt after 24hrs, the transaction was reversed and i was charged N105 as fine by GTB. The Person i sent the money to never belie
ved that i transfered the money that day.

Apology accepted...what next

bestman09: Their apology can not change the damage they caused some of us. I transfered some money to someone thru my GTB acc, bt after 24hrs, the transaction was reversed and i was charged N105 as fine by GTB. The Person i sent the money to never belie
ved that i transfered the money that day.

GTB should also reverse the N105 Charge, that is the policy. How will they charge you for a service that wasn't carried out? The Principal amount with the Charge should be reversed!

Tomorow am going to the Atm,I just pray they mistakenly credit my account

OP one thing is certain you must be a diamond bank staff, for giving the this conclusive biased review.

Hmm

So you think you can just sack workers and not expect them to protest!

Think again.

Cubic Zirconia Bank

there is notin diamond about diamond bank..... More like kpako bank

While GTB's system messed up big time yesterday; all attempts to get through to their customer care proved abortive. And a transfer made on Friday morning is probably going to be delivered next week.

mykky: GTB should also reverse the N105 Charge, that is the policy. How will they charge you for a service that wasn't carried out? The Principal amount with the Charge should be reversed!

Oga who told u no service was carried out? Is it GTBANK's fault that diamond bank was not available? Abi the teller that attended to you and the paper u used at the branch are all supposed to be free? Abeg arrange ya self joor if you no know wetin to talk.

Apology not accepted because my phone antivirus detect their message as spam

mykky: GTB should also reverse the N105 Charge, that is the policy. How will they charge you for a service that wasn't carried out? The Principal amount with the Charge should be reversed!

When you take a flight to see your friend in another city or state and then you meet his absence cos he/she's outta town, kindly go back to the airline company for a refund of your flight expenses....

As of yesterday around 7pm I couldn't withdraw with ATM I hope it favours me today.

I just have this feeling that this bank is abt to Fold Up!

[quote author=Yazmin]

When you take a flight to see your friend in another city or state and then you meet his absence cos he/she's outta town, kindly go back to the airline company for a refund of your flight expenses....[/quote

Pls let's be in formed before we condenm mykky is very correct they are suppoes to do a reversal on all the charges as long as the transfer is not successfull that is the policy people.