I am writing this to express my disappointment and sadness from AIRTEL NG over their unexplained message that cost me a great inconvinience and huge loss.

It was a great and promising evening on Sunday, 25th August, 2013. When i came back from church, i went to a nearby shop to get AIRTEL recharge cards worth N1600 and i intend to use it to renew my Blackberry Internet Subscription(BIS). So i loaded the airtime, no sooner i got a text message from AIRTEL which reads thus " Recharge up to N700 today to enjoy 200% bonus. Simply recharge, dial *234*700# and get immediately credited with N2100 worth of calls, SMS & data for 3 days." I was like wao! this number portability has brought great advantages to Nigerians as there are increased competition admist these telecommunication companies to keep their customers by offering them mouth-watering bonuses. I immediately dailed the given code twice and i checked my balance to view my alledged bonus, lo and behold, N1400 has been wiped away from my balance and i saw beneath one useless Talktime balance of N4200. I was like why would they remove my airtime or betterstill convert my airtime to bonus instead of just crediting me with bonus? I was very naive and angry at this point because i knew i got the money i used for this recharge not saving the fact i am a student that has been condemned to boredom at home, all thanks to ASUU & FG. At this point, i picked up my cell and called the customer care line, that took an annoying 9.45 minutes before they answered my call. I lodged my complain to the lady that spoke with me and she told me my airtime will be reversed that i should be calm. She told me it should take them 24 hours to do that but because that day was Sunday, it might take a bit longer and she warned me not to attempt to use any of the bonus as that could stall the reversal. I was like wonderful! i have finally landed on the best network that understands the feeling of their customers.

After 24 hours, i checked my balance and it was still same story. I pulled call through to the customer care, that took another disgusting 23 minutes before a guy picked it up and i explained the whole thing to him. He said he could see that on his system and said that my case is still worked upon as the initial representative told me and he said i should exercise a little patience. Hmmm, i don't have a choice tho.

Now today at about 3:00pm, my airtime is yet to be reversed and according to the talktime ish, it expires the next day because it is a three days plan. I called the Customer Care again and this time, the representative told me he could see it but unfortunately, my case cannot be worked upon! my heart beat fast this time having relied on what i was told before that my money will be refunded. I was like, why didn't the first lady tell me this for the past 2 days and i would have seen what to do with iy but now its late.... It is a ver big regret ever picking my AIRTEL sim to use and as i write this, i am waiting for the next few hours when the whole thing will be wiped off!

I have no one to tell my story and that is why i share it with Nairalanders and perhaps any of their agents see this and do something that could revive AIRTEL in me!

This is a simple problem write an official email to their customer care line and tell them you will shout on the top of your voice to
NCC
All Newspaper email
National Assembly Committee on communication
If your credit is not reversed. They will reverse your money instantly and call to apologize to you. Please note the issue is beyond the customer care officers you are calling it is only their head office that can reverse your money and you can get them through mail

benzion72: This is a simple problem write an official email to their customer care line and tell them you will shout on the top of your voice to
NCC
All Newspaper email
National Assembly Committee on communication
If your credit is not reversed. They will reverse your money instantly and call to apologize to you. Please note the issue is beyond the customer care officers you are calling it is only their head office that can reverse your money and you can get them through mail

I sent a mail to their email ( customercare.ng@airtel.com) i got a rebound mail, its like that e-mail is not functioning and thats the only contact e-mail i've got.

Eyah. I feel your pain

Dats why it is good to ignore bonuses. Espically if u re told to dail a code

Stay away from awuff

Gboliwe: Eyah. I feel your pain

Thanks Pal... I'm indeed not happy with this.

sorry man, shit apuns!

the fear of Nigeria network bonus (NNB ) is the beginning of wisdom till today glo they tempt me with 200000 points to win 10m for x factor for just 200 naira I shake my head

Cuteclem: the fear of Nigeria network bonus (NNB ) is the beginning of wisdom till today glo they tempt me with 200000 points to win 10m for x factor for just 200 naira I shake my head

guys beware of there's 419ers ooooooooooooooooo

I feel ur pain o jare.....what annoys me most is the way they keep disturbing my line with their stupid promos.... lodge a complaints with ncc as someone has rightly said......1500# no be joke o

Its damn annoying. The same thing happened to me last month, i felt like crying..
sorry my namesake.

Hey friend don't dull yourself reach them through twitter (twitter.com/AirtelNigeria), Zino.Emielu@ng.airtel.com, https://m.facebook.com/airtelng,
Also add Segun Ogunsanya on linkedin there Managing Director, and complain to him. Pls let the MD option be the last option lest some head rolls

thanks guys...am considering all yor options

Hello guys, i felt i should carry you along in my #ReclaimRecharge fight. As suggested by Benzion, i contacted all the address given and i was called by one of their agent who apologized and once again promised to help on the reversal but it will be 50% reversal since i already used out of it; still waiting tho... As per contacting the CEO/MD of AIRTEL, Segun Ogunsanya, i realized i would need to upgrade my LinkedIn account before i can send him a message which i don't mind doing if they refuse to refund my money in the current approach. Also then, i will carry NCC and other relevant media bodies along.

Brother don't agree for anything for less. Insist on your money excluding the amount you use tell them to revert to the 1600. The fear NCC hammer especially the foreign owned company. Don't try Baba Jebus network one naira you no go get lol. Let hear further development

I want to use this medium to appreciate AIRTEL NG and wonderful Nairalanders especially Benzion for your sincere efforts toward the issue i brought up as per my airtime evaporation and i say i am greatful!


After much aggressive complaints forwarded to various contacts of AIRTEL NG (customer care line, representatives' e-mails, AIRTEL on Facebook & Twitter), my recharge has now been 'partially' refunded. N700 was refunded back to my main account at about 4:30pm on Wednesday, 28th August which is diplomatically understandable owning to the claim that i have already used out of the bonus although i would have been overwhelmed if the whole sum (N1400) is refunded because;
1.) I intend to use it for my Blackberry Internet Subscription (BIS) before the mishap.
2.) The great inconvinience this has caused me (i don't need to start explaining this)
3.) And also based on what i was told at the start by the first representative.

However, AIRTEL in me has sniffed and awake! I do hope it will be active in its lifetime with me. This will be dependent on the quality of service delivery i enjoy from AIRTEL. Nonetheless, i must say the AIRTEL service is rated average by me and above the yellow and green networks.


I must not stop this piece of appreciation without reminding you of the #AndroidPhoneUsersDemandFairness quest currently on and also let you understand that you can boost your customer base if you bring up an affordable & equitable data plans 'first' for Android users as it is now lucid that Android phones are taking over the phone market in Nigeria and beyond.

Thanks once again and its my pleasure choosing AIRTEL!

great piece, but next time and lessons to others, run for promotions that required you to activate by entering codes. they won't tell you the other side.

Why did you change the topic, your experience taught me never to give up, to either find way or make one.

benzion72: Why did you change the topic, your experience taught me never to give up, to either find way or make one.

I felt so since they have showed sincere effort towards resolving the issue...thanks all the way man.

Davo93: I felt so since they have showed sincere effort towards resolving the issue...thanks all the way man.

Nairaland is the voice of every VOICELESS
Nigerian.

My opinion!

cheiwura:


Nairaland is the voice of every VOICELESS
Nigerian.

My opinion!

You are not too far from the truth man.