Some of you might be expecting to see a topic that reads “An awful experience with Jumia....” but sorry to disappoint you this time around because things are changing and it is the exact opposite and I am willing to share this wonderful experience with you.

It is not only when transaction go wrong that you should always come out and lambast some of these online stores but you should also learn to say good of them when transaction go smoothly.

This case might rather be a quite rare situation because after ordering goods from these online stores and if it happens that the item is defective, the other part of returning and getting refund most times ends in sad stories of unnecessary delay and misunderstanding between both parties that can even degenerate to involving law enforcement agents.

Two weeks ago, I ordered for an hp laptop for a friend on the Jumia platform and eventually, when the laptop landed, unknowing to me that it was defective (not charging issue).

As it was always normal for one not to notice some of these defects in an item before the delivery personnel leaves your home.

After detecting that the laptop was defective, we then put a call to Jumia in annoyance notifying them that an item we just received from them was faulty, and the Jumia representative that we spoke to assured us that they will retrieve the laptop.

And she further went ahead to explain to us on the process involved in the retrieval, that when they retrieve it, they will hand it to their quality assurance department for checks and after that, they will know whether to issue a voucher worth the laptop amount so we can pick up another system or if they will issue a complete refund, and that the whole process will take 2 week.

My friend being a patient dude accepted to what normally others will refer to as “sweet talk”.
In two day time, the retrieval guy arrived and picked up the laptop and asked us to put a call through notifying their head office that the item has been retrieved and which we did accordingly.

And during this period of waiting and communicating with them I will always receive mails in my inbox asking if I was satisfied with their responds.

After 1 week and few days, unknowing to us that they have sent out voucher worth the amount of the laptop including delivery fee to my mail and that we can use to obtain another laptop with.

Not until my friend called to notify them that 2 week is close and the Jumia representative told him that they have issued out voucher but my friend asked them to cancel the voucher that he needs a refund and they oblige to that and requested for his account details which he did sent.

In 3 day time he got a bank alert and it was payment from Jumia.

All hail Jumia for the prompt refund action and the transaction that went just the way they stated.

Source: http://highteknology..com/2015/05/a-wonderful-experience-with-jumia-on.html

Jumia is improving I will tell you..Same happened to me and I got the voucher in return of that exact amount within two weeks, in fact my own was in a week time.. Though it was power bank that I bought..

I'm happy with their services recently

bongolistik:
Some of you might be expecting to see a topic that reads “An awful experience with Jumia....” but sorry to disappoint you this time around because things are changing and it is the exact opposite and I am willing to share this wonderful experience with you.

It is not only when transaction go wrong that you should always come out and lambast some of these online stores but you should also learn to say good of them when transaction go smoothly.

This case might rather be a quite rare situation because after ordering goods from these online stores and if it happens that the item is defective, the other part of returning and getting refund most times ends in sad stories of unnecessary delay and misunderstanding between both parties that can even degenerate to involving law enforcement agents.

Two weeks ago, I ordered for an hp laptop for a friend on the Jumia platform and eventually, when the laptop landed, unknowing to me that it was defective (not charging issue).

As it was always normal for one not to notice some of these defects in an item before the delivery personnel leaves your home.

After detecting that the laptop was defective, we then put a call to Jumia in annoyance notifying them that an item we just received from them was faulty, and the Jumia representative that we spoke to assured us that they will retrieve the laptop.

And she further went ahead to explain to us on the process involved in the retrieval, that when they retrieve it, they will hand it to their quality assurance department for checks and after that, they will know whether to issue a voucher worth the laptop amount so we can pick up another system or if they will issue a complete refund, and that the whole process will take 2 week.

My friend being a patient dude accepted to what normally others will refer to as “sweet talk”.
In two day time, the retrieval guy arrived and picked up the laptop and asked us to put a call through notifying their head office that the item has been retrieved and which we did accordingly.

And during this period of waiting and communicating with them I will always receive mails in my inbox asking if I was satisfied with their responds.

After 1 week and few days, unknowing to us that they have sent out voucher worth the amount of the laptop including delivery fee to my mail and that we can use to obtain another laptop with.

Not until my friend called to notify them that 2 week is close and the Jumia representative told him that they have issued out voucher but my friend asked them to cancel the voucher that he needs a refund and they oblige to that and requested for his account details which he did sent.

In 3 day time he got a bank alert and it was payment from Jumia.

All hail Jumia for the prompt refund action and the transaction that went just the way they stated.

Source: http://highteknology..com/2015/05/a-wonderful-experience-with-jumia-on.html

Kudos to Jumia!

Finally someone with a good experience.

Jumia is a very good online market unlike konga

Jumia is a very good online market unlike konga Patiently waiting for jumia megathon

nerdfrost:
Jumia is a very good online market unlike konga

I got a defected product from Konga and I got a refund the same day I returned it to their Pickup station here in Owerri.
So please speak with experience of what u truly know.

Jumia!? When Computer Village never die....

Kreamie:
Jumia!? When Computer Village never die....

don't be a caveman , learn to upgrade your life

I always use aliexpress for all my online shoppings and ship them to Nigeria using Singapore Post. But now that naira is depreciating hopelessly, I wanna start using jumia but I'll start with cheap items first, then when my confidence in them increases, I'll upgrade

Shut that hole in your face sir...you don't go around opening that sewer you call a mouth and dissing people just cos you have a keypad at your disposal..

Foooo

lofty900:
don't be a caveman , learn to upgrade your life

Kreamie:
Shut that hole in your face sir...you don't go around opening that sewer you call a mouth and dissing people just cos you have a keypad at your disposal..

Foooo

computer village man, technology makes life easier, take advantage of it

Interesting.

You trust Jumia and Konga at your own risks.

Have I come to complain to you? Move along sir ☺

lofty900:
computer village man, technology makes life easier, take advantage of it

Kreamie:
Jumia!? When Computer Village never die....

i swear, if the guy had bought the laptop at computer villa, he would have gotten a refund in 30mins..
He won't have taken it home cos they would test the charger before he leaves and if doesnt work, he can pick another one or storm out proudly with his cash....

Computer Village rocks!!!

Whizpeter:


i swear, if the guy had bought the laptop at computer villa, he would have gotten a refund in 30mins..
He won't have taken it home cos they would test the charger before he leaves and if doesnt work, he can pick another one or storm out proudly with his cash....

Computer Village rocks!!!

lol, but it is two different ball game.. one is shopping online and the other is shopping offline at computer village.. so differences abound

Kreamie:
Jumia!? When Computer Village never die....

Not everyone lives in Lagos

bongolistik:
lol, but it is two different ball game.. one is shopping online and the other is shopping offline at computer village.. so differences abound

Yeah... And i seriously prefer my offline shop...