It was on May, somebody called me from Kaymu that he saw my ads on and that he wanted me to join Kaymu with the promise that kaymu is better than olx. I said ok, so how can I join. He said I should send my email address he will create the account for me. This is was how i joined kaymu platform as a seller.

Problem started when a buyer ordered one of my product in Lagos. I stay in Abuja. I went to drop the item in kaymu's office in Zone 7, Abuja with the promise that they will deliver the product in 3-6 days - so I was told by one of their representative. I dropped the item and left. The following day I called to find out if the item has left Abuja, but was told their driver refused to pick any item that day. I said ok.

After about 8 days(which was longer than their delivery period) my buyer said he received a call from kaymu. The rider said he was from Jumia and that he wants to deliver a FAN. My buyer said she didnt order a FAN from Jumia, but it was a Needak Rebounder that she ordered from kaymu. After about 3 attempts by my buyer to reach AIG Express (kaymu logistics partner) it prove abortive because each time my buyer went to their office, she would be told they are out for delivery. My buyer was very angry so she had to reject the product.

Since my buyer rejected the product, kaymu was meant to return back the product to me. But to my utmost dismay the product was later returned with a DIFFERENT PRODUCT with my INVOICE INSIDE. This is 3 weeks now as i am writing this.

I have been calling kaymu customer care but nothing has been done to resolve this issue. Whenever I called i would be told to call this person and that person, and sometimes they would say they are working on it and that they would get back to me. I am frustrated now with kaymu.

Kaymu.com.ng have very very poor delivery system and VERY VERY POOR CUSTOMER CARE

I hope this reach the management of the so called kaymu. I also hope they will improve their service and return my product.

yusufu16:
It was on May, somebody called me from Kaymu that he saw my ads on and that he wanted me to join Kaymu with the promise that kaymu is better than olx. I said ok, so how can I join. He said I should send my email address he will create the account for me. This is was how i joined kaymu platform as a seller.

Problem started when a buyer ordered one of my product in Lagos. I stay in Abuja. I went to drop the item in kaymu's office in Zone 7, Abuja with the promise that they will deliver the product in 3-6 days - so I was told by one of their representative. I dropped the item and left. The following day I called to find out if the item has left Abuja, but was told their driver refused to pick any item that day. I said ok.

After about 8 days(which was longer than their delivery period) my buyer said he received a call from kaymu. The rider said he was from Jumia and that he wants to deliver a FAN. My buyer said she didnt order a FAN from Jumia, but it was a Needak Rebounder that she ordered from kaymu. After about 3 attempts by my buyer to reach AIG Express (kaymu logistics partner) it prove abortive because each time my buyer went to their office, she would be told they are out for delivery. My buyer was very angry so she had to reject the product.

Since my buyer rejected the product, kaymu was meant to return back the product to me. But to my utmost dismay the product was later returned with a DIFFERENT PRODUCT with my INVOICE INSIDE. This is 3 weeks now as i am writing this.

I have been calling kaymu customer care but nothing has been done to resolve this issue. Whenever I called i would be told to call this person and that person, and sometimes they would say they are working on it and that they would get back to me. I am frustrated now with kaymu.

Kaymu.com.ng have very very poor delivery system and VERY VERY POOR CUSTOMER CARE

I hope this reach the management of the so called kaymu. I also hope they will imiprove their service and return my product.

If you must sell on kaymu, never deliver through them AIG is even far better than Courierplus that have my over 50k up till today and keep playing with me.

I now deliver with personal courier here in Lagos and friends in Abuja and PH. Other states are a no no for me.

Oga Yusuf,

If you must deliver, I beg get your own logistics company yo do the delivery for you, this guys don't know what it takes to handle the kinda online store they intend and that is what is killing business continuity in Nigeria. They don't follow-up, they don't monitor for prompt delivery, infact I have resolved not to sell on their platform again cos they will kill my business, I would rather contact the buyer and do the supply off kaymu, konga, jumia e.t.c. I do sell inverters and solar on these platforms, but I have never done any delivery with them, it keeps business running, I talk to they (the jumia s and kaymus) that at each request, I'll issue a post dated cheque for their commission and once the delivery is done, they confirm payment with the client, they drop the cheque and we are good.

Pls don't use their delivery until they understand why they are in business.

Ogetogeo:



If you must sell on kaymu, never deliver through them AIG is even far better than Courierplus that have my over 50k up till today and keep playing with me.

I now deliver with personal courier here in Lagos and friends in Abuja and PH. Other states are a no no for me.

You're so right. delivery with Kaymu is suicide. My experience with them is a story for another day.

I sympathize with you my brother, i have been buying on Kaymu for quite some time now and i have always received my products intact without delay from AIGx. Not sure what might have happened with your buyer and the delivery company but i think i have had a fair experience so far. Doesn't mean you shouldn't use them again.

I feel your pain and i think you should take this up with your store manager or the person that introduced you to kaymu. I was also introduced to Kaymu through a phone call and i have been selling my products.I also had a similar issue sometime but it was sorted and the misunderstanding was between the delivery company and the buyer

yusufu16:
It was on May, somebody called me from Kaymu that he saw my ads on and that he wanted me to join Kaymu with the promise that kaymu is better than olx. I said ok, so how can I join. He said I should send my email address he will create the account for me. This is was how i joined kaymu platform as a seller.

Problem started when a buyer ordered one of my product in Lagos. I stay in Abuja. I went to drop the item in kaymu's office in Zone 7, Abuja with the promise that they will deliver the product in 3-6 days - so I was told by one of their representative. I dropped the item and left. The following day I called to find out if the item has left Abuja, but was told their driver refused to pick any item that day. I said ok.

After about 8 days(which was longer than their delivery period) my buyer said he received a call from kaymu. The rider said he was from Jumia and that he wants to deliver a FAN. My buyer said she didnt order a FAN from Jumia, but it was a Needak Rebounder that she ordered from kaymu. After about 3 attempts by my buyer to reach AIG Express (kaymu logistics partner) it prove abortive because each time my buyer went to their office, she would be told they are out for delivery. My buyer was very angry so she had to reject the product.

Since my buyer rejected the product, kaymu was meant to return back the product to me. But to my utmost dismay the product was later returned with a DIFFERENT PRODUCT with my INVOICE INSIDE. This is 3 weeks now as i am writing this.

I have been calling kaymu customer care but nothing has been done to resolve this issue. Whenever I called i would be told to call this person and that person, and sometimes they would say they are working on it and that they would get back to me. I am frustrated now with kaymu.

Kaymu.com.ng have very very poor delivery system and VERY VERY POOR CUSTOMER CARE

I hope this reach the management of the so called kaymu. I also hope they will improve their service and return my product.

I feel your pain and i think you should take this up with your store manager or the person that introduced you to kaymu. I was also introduced to Kaymu through a phone call and i have been selling my products.I also had a similar issue sometime but it was sorted and the misunderstanding was between the delivery company and the buyer

yusufu16:
It was on May, somebody called me from Kaymu that he saw my ads on and that he wanted me to join Kaymu with the promise that kaymu is better than olx. I said ok, so how can I join. He said I should send my email address he will create the account for me. This is was how i joined kaymu platform as a seller.

Problem started when a buyer ordered one of my product in Lagos. I stay in Abuja. I went to drop the item in kaymu's office in Zone 7, Abuja with the promise that they will deliver the product in 3-6 days - so I was told by one of their representative. I dropped the item and left. The following day I called to find out if the item has left Abuja, but was told their driver refused to pick any item that day. I said ok.

After about 8 days(which was longer than their delivery period) my buyer said he received a call from kaymu. The rider said he was from Jumia and that he wants to deliver a FAN. My buyer said she didnt order a FAN from Jumia, but it was a Needak Rebounder that she ordered from kaymu. After about 3 attempts by my buyer to reach AIG Express (kaymu logistics partner) it prove abortive because each time my buyer went to their office, she would be told they are out for delivery. My buyer was very angry so she had to reject the product.

Since my buyer rejected the product, kaymu was meant to return back the product to me. But to my utmost dismay the product was later returned with a DIFFERENT PRODUCT with my INVOICE INSIDE. This is 3 weeks now as i am writing this.

I have been calling kaymu customer care but nothing has been done to resolve this issue. Whenever I called i would be told to call this person and that person, and sometimes they would say they are working on it and that they would get back to me. I am frustrated now with kaymu.

Kaymu.com.ng have very very poor delivery system and VERY VERY POOR CUSTOMER CARE

I hope this reach the management of the so called kaymu. I also hope they will improve their service and return my product.

I want to thank the Regional Manager of Kaymu for resolving this issue within just 1 day. I guess my product could not be found, so Kaymu paid for the product. The Regional Manager was a such a nice and friendly woman who knows how to resolve conflicts and issues.

Ogetogeo:



If you must sell on kaymu, never deliver through them AIG is even far better than Courierplus that have my over 50k up till today and keep playing with me.

I now deliver with personal courier here in Lagos and friends in Abuja and PH. Other states are a no no for me.

How's your experience been with CourierPlus?

Thinking of signing up with them but the lax and unfriendly vibe I'm getting so far has been putting me off

yusufu16:


I want to thank the Regional Manager of Kaymu for resolving this issue within just 1 day. I guess my product could not be found, so Kaymu paid for the product. The Regional Manager was a such a nice and friendly woman who knows how to resolve conflicts and issues.

Please can you give me her details. Thank you

hello , I am Omobolarin and i run a logistic services both in lagos and ibadan, I know somehow your customers will have wish their orders can be brought down to their door step at the time scheduled, thats is what we do, we ensure that your customers who stays in lagos and Ibadan never have any reason to complain about the time span their order get to their destination.
I hope you can give us a trial and see how effective we are in the business ///no to contact 08062584220

thank you and looking forward to your response

Bolarinwa

yusufu16:
It was on May, somebody called me from Kaymu that he saw my ads on and that he wanted me to join Kaymu with the promise that kaymu is better than olx. I said ok, so how can I join. He said I should send my email address he will create the account for me. This is was how i joined kaymu platform as a seller.

Problem started when a buyer ordered one of my product in Lagos. I stay in Abuja. I went to drop the item in kaymu's office in Zone 7, Abuja with the promise that they will deliver the product in 3-6 days - so I was told by one of their representative. I dropped the item and left. The following day I called to find out if the item has left Abuja, but was told their driver refused to pick any item that day. I said ok.

After about 8 days(which was longer than their delivery period) my buyer said he received a call from kaymu. The rider said he was from Jumia and that he wants to deliver a FAN. My buyer said she didnt order a FAN from Jumia, but it was a Needak Rebounder that she ordered from kaymu. After about 3 attempts by my buyer to reach AIG Express (kaymu logistics partner) it prove abortive because each time my buyer went to their office, she would be told they are out for delivery. My buyer was very angry so she had to reject the product.

Since my buyer rejected the product, kaymu was meant to return back the product to me. But to my utmost dismay the product was later returned with a DIFFERENT PRODUCT with my INVOICE INSIDE. This is 3 weeks now as i am writing this.

I have been calling kaymu customer care but nothing has been done to resolve this issue. Whenever I called i would be told to call this person and that person, and sometimes they would say they are working on it and that they would get back to me. I am frustrated now with kaymu.

Kaymu.com.ng have very very poor delivery system and VERY VERY POOR CUSTOMER CARE

I hope this reach the management of the so called kaymu. I also hope they will improve their service and return my product.