PAL Pensions - We are a licensed Pension Fund Administrator with over 7 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.

Job Title: Customer Service Officer
Location: Uyo-Umuahia-Porthacourt-and-Warri
Job Description
To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.

To provide effective support to PAL customers.
Provide timely feedback to the Head, Pension Service Centre on customer trend, issues and areas of focus.
Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
To ensure that the call centre provides first call resolution to most complaints.
To minimize call escalations through effective coaching and support.
Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.

Letters:

All letters received must be logged in the CRM
Response to all letters 24 hours of receipt

Telephone calls (Inbound):

Log on CRM immediately
Resolution time max 24 hrs

Desired Qualities

Minimum Educated level

Bachelor’s Degree in any discipline
A Masters degree will be an added advantage
1-2 years relevant experience

Job Title: Relationship-Officer
Location: (Enugu)

Job Description
Responsibilities:

Build and maintain strategic relationships with the top tier employees by having a deeply rooted relationship with liaison officers, HRs, Managers and Union executives.
Encourage and foster new business ideas and innovations.
Develop a robust understanding of the various employers and their relevant industries, with the aim of providing excellent tailored services to them.
Aggressively grow the market share in value (AUM) & numbers (RSA PINs)
Drive comprehensive compliance to Pension Reform Act 2014 and PenCom regulations by all employers on our record.
Hold periodic interactive sessions and presentations through physical visit and telecommunication channels.
Organize and host periodic mobile services to clients in diverse locations.
Provide clients with various mechanisms to appraise the organization’s services.
Tracking consistent monthly remittance of pension obligations by employers.
Prompt provision of correct contributions schedules to enable upload of pension remittances.
Ensure timely delivery of client statements.
Ensure consistent follow up on all clients’ documentations.

Desired Qualities
Qualifications:

Minimum of a Bachelor’s degree in any social science.
1-3 years relevant experience.
Good background in ICT.
Experience within the financial services industry with proven track record of significantly exceeding expectations and targets.
A master’s degree will be an added advantage.

Job Title: Customer-Service-Officer
Location: Lagos
Job Description
To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.

To provide effective support to PAL customers.
Provide timely feedback to the Head, Pension Service Centre on customer trend, issues and areas of focus.
Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
To ensure that the call centre provides first call resolution to most complaints.
To minimize call escalations through effective coaching and support.
Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.

Live Chat :

Log on between 8am-5pm
Ensure no missed chats
Quality in Service and Query resolution
Offline messages must be responded to on the 1st working day after the message was sent

Letters:

All letters received must be logged in the CRM
Response to all letters 24 hours of receipt

Telephone calls (Inbound):

Log on CRM immediately
Resolution time max 24 hrs

Desired Qualities
Qualifications:

Minimum of a Bachelor’s degree in any social science.
1-3 years relevant experience.
Good background in ICT.
Experience within the financial services industry with proven track record of significantly exceeding expectations and targets.
A master’s degree will be an added advantage.

Job Title: Relationship Officer
Location: Porthacourt

Job Description
Responsibilities:

Build and maintain strategic relationships with the top tier employees by having a deeply rooted relationship with liaison officers, HRs, Managers and Union executives.
Encourage and foster new business ideas and innovations.
Develop a robust understanding of the various employers and their relevant industries, with the aim of providing excellent tailored services to them.
Aggressively grow the market share in value (AUM) & numbers (RSA PINs)
Drive comprehensive compliance to Pension Reform Act 2014 and PenCom regulations by all employers on our record.
Hold periodic interactive sessions and presentations through physical visit and telecommunication channels.
Organize and host periodic mobile services to clients in diverse locations.
Provide clients with various mechanisms to appraise the organization’s services.
Tracking consistent monthly remittance of pension obligations by employers.
Prompt provision of correct contributions schedules to enable upload of pension remittances.
Ensure timely delivery of client statements.
Ensure consistent follow up on all clients’ documentations.

Desired Qualities
Qualifications:

Minimum of a Bachelor’s degree in any social science.
1-3 years relevant experience.
Good background in ICT.
Experience within the financial services industry with proven track record of significantly exceeding expectations and targets.
A master’s degree will be an added advantage.

Competencies:

Communications & Influence
Planning & Organizing
Taking Responsibility/Leading/Supervising
Honesty and Integrity
Self Confidence
Openness & Flexibility
Great Team Player
Result Oriented
Product and Service Knowledge

Method of application
CLICK HERE TO APPLY ONLINE

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