Dygeasy:
I subscribed to the new MTN Data plan of 2,000 naira for 3.5gig yesterday. I'm on the Bettertalk plan which gives me triple of every recharge so I got 4,000 naira bonus upon recharge.

I did the subscription while still having the bonus intact. Now according to a Customer Care representative when I enquired sometime ago, I was told that if you subscribe to any data plan on Bettertalk, before your data starts getting deducted they would start deducting from the bonus airtime for any internet-related activity. That is however true from my previous data subscription with MTN when I used to do the 4.5 gig for 2,500 Naira.

For the past 20 hours I have made calls and used the Internet all of which were charged from my 4,000 nara bonus airtime.

Late into the evening, I checked my data balance and I had my full 3.5gig intact and I saw another 700mb for night plan. I disregarded that as system error and went about my own normal business.

I used the Internet for a while and about three hours later, I wanted to see if they had started deducting from my data and Lo! I saw I had 615mb left.

I didn't download. In fact I made sure I didn't download because I wanted to ensure I used a substantial amount of the airtime to make calls.

How on earth did I spend 2.9 gig in three hours?

I called Customer Care and they were quoting some nonsensical thousands of kilobytes that I used.

My phone is telling me otherwise. No matter the difference in the data usage calculations, it shouldn't be that much. Screenshot attached.

This is a huge inconvenience from MTN. 2,000 Naira might be meagre but this is unacceptable.

This is not my first time of subscribing on this phone for different data plans. Why is this different? I am not going to accept this.

Dygeasy:
I subscribed to the new MTN Data plan of 2,000 naira for 3.5gig yesterday. I'm on the Bettertalk plan which gives me triple of every recharge so I got 4,000 naira bonus upon recharge.

I did the subscription while still having the bonus intact. Now according to a Customer Care representative when I enquired sometime ago, I was told that if you subscribe to any data plan on Bettertalk, before your data starts getting deducted they would start deducting from the bonus airtime for any internet-related activity. That is however true from my previous data subscription with MTN when I used to do the 4.5 gig for 2,500 Naira.

For the past 20 hours I have made calls and used the Internet all of which were charged from my 4,000 nara bonus airtime.

Late into the evening, I checked my data balance and I had my full 3.5gig intact and I saw another 700mb for night plan. I disregarded that as system error and went about my own normal business.

I used the Internet for a while and about three hours later, I wanted to see if they had started deducting from my data and Lo! I saw I had 615mb left.

I didn't download. In fact I made sure I didn't download because I wanted to ensure I used a substantial amount of the airtime to make calls.

How on earth did I spend 2.9 gig in three hours?

I called Customer Care and they were quoting some nonsensical thousands of kilobytes that I used.

My phone is telling me otherwise. No matter the difference in the data usage calculations, it shouldn't be that much. Screenshot attached.

This is a huge inconvenience from MTN. 2,000 Naira might be meagre but this is unacceptable.

This is not my first time of subscribing on this phone for different data plans. Why is this different? I am not going to accept this.

Dygeasy:
I subscribed to the new MTN Data plan of 2,000 naira for 3.5gig yesterday. I'm on the Bettertalk plan which gives me triple of every recharge so I got 4,000 naira bonus upon recharge.

I did the subscription while still having the bonus intact. Now according to a Customer Care representative when I enquired sometime ago, I was told that if you subscribe to any data plan on Bettertalk, before your
data starts getting deducted they would start deducting from the bonus airtime for any internet-related activity. That is however true from my previous data subscription with MTN when I used to do the 4.5 gig for 2,500 Naira.

For the past 20 hours I have made calls and used the Internet all of which were charged from my 4,000 nara bonus airtime.

Late into the evening, I checked my data balance and I had my full 3.5gig intact and I saw another 700mb for night plan. I disregarded that as system error and went about my own normal business.

I used the Internet for a while and about three hours later, I wanted to see if they had started deducting from my data and Lo! I saw I had 615mb left.

I didn't download. In fact I made sure I didn't download because I wanted to ensure I used a substantial amount of the airtime to make calls.

How on earth did I spend 2.9 gig in three hours?

I called Customer Care and they were quoting some nonsensical thousands of kilobytes that I used.

My phone is telling me otherwise. No matter the difference in the data usage calculations, it shouldn't be that much. Screenshot attached.

This is a huge inconvenience from MTN. 2,000 Naira might be meagre but this is unacceptable.

This is not my first time of subscribing on this phone for different data plans. Why is this different? I am not going to accept this.

Maogunners:
MTN is just a necessary evil. I subscribed 1k for 1.5GB last Thursday, only for dem to message me that av exhausted my mb without any heavy usage. I called dia customer service nd na so so stories...1k gone without 5days. Na so I sharply switched to GLO 5GB @ 2.5K.

Captain6:
HBabe forget mtn matter,you look sweet ,I fit die on top ur matter o

Tex42:
pls which glo prepaid tariff plan are u on? And pls, could u run me Tru their data subscriptions codes, prices, and their worth(mb/gig)

iliyande:


migrate to Etisalat Easylife 4.0 Limited Edition from your current plan, simply dial the code *420*1# @11K/Sec (N6.60K/min) for a daily access fee of N5 which is only triggered at your first call of the day – meaning that without you making any call in a day, the N5 access fee will not be charged.

I left airtel because they increase their tariff fron 11k/sec to 15k/sec

I am not regretting it

seenter84:
Well if you used your phone as hotspot to give wifi to your computer. Then no refund for you o. because I figured myself each time I buy data and use it as hotspot for my computer without even downloading up to 100 Mb of data. They just keep ripping me off till I quit.



Meanwhile quit that better talk and rock 11k per sec

pet4ril:
thank you so much

siempere:
hilarious...spoilt calculator kwa.....hehehe

nachious:
Glo ke the most slowest of all, they will kill your project for you, you dnt know them yet pretender. Take a step and exploy he opportunity other network offers. Dnt joke with mtn the best of all.

Barywhyte:


Bro, you are wasting your time going to their office, except you are ready to put up some strong drama. If you are going to get that data refunded, you must be able to go very crazy with MTN. There are two ways to that. I am telling you this because I was a victim of their manipulation twice last month, and twice I got my money refunded (N3000 in total). You must exercise patience because as usual they will put the blame on you (am assuming you are being truly short-changed). In my own case, this is what I did

1. I didn't bother calling customer care. Those ones don't know anything.
2. I went straight to their twitter handle @mtn180 and lodged my complain there.
3. Expectedly, they told me the fault is on me and that there was no fraudlent deduction from my data.
4. I told them to show me the breakdown of data usage. They refused. Instead they refered me to self care portal to see the breakdown
5. When I saw that no help was coming, I started bombarding them with all sorts of accusations and fraudlent transactions with Nigerians
6. In each of those tweets, I copied NCC, Punch Newspaper, Director of NCC, Tony Ojobo and several other media outlets
7. Infact Tony Ojobo, replied my tweets and asked me to lodge my complaints with NCC on 622. That is free.
8. I did exactly that and the following day, MTN started calling me with 180.
9. In fact I neglected their first two calls knowing fully well that NCC was already at work!
10. I picked the third call, and the apology started: "Hen we are sorry for all the inconvinience you have experienced, that is not our way of treating our customers, we respect all our customers equally bla bla bla...... Please not that your acount will be refunded with N2000 very soon. sorry for the inconienience."


That is how I got my money back for reducing my night plan from 2G to 667MB and wiping out 1.5G day plan without even using it! All withing one week of twitter war

Earlier before this, I subscribed for BB N1000, and for two weeks I could not even open a page. I lodged complaint but as usual, they said the fault is not from them. I bombarded them on twitter, distrupting their tweets and tweeting back at those who lodged complains. two days later, they sent me message that my 1k has been refunded and no other explanation!

Going to their office and playing gentle guy won't help you.

Go mad with them. But you must have your facts and be sure of your information because the truth is you cant deceive them. They have all the facts!

Check out my earlier complaint here https://www.nairaland.com/3052075/please-me-mtn-defrauding-me

hary158:
Mtn is just going through data upgrade.. every issue will be resolved ...please be patient .

kingphilip:
Hmmmm that's emptyhen for you

How about switching to airtel and enjoy their 5x bonus I think that's better than better talk

Do that and thank me later

manucho:


Bro you nailed and killed everything even eti sent me a text to load 2000 naira for 3.5gb bro I did it they gave me 2024mb called their customer care the guy and the lady I spoke to were all talking gibberish. Ran back to mtn did the same thing and I'm rocking it jeje with no ish. They all sucks and full of trash. Make all of dem go die

bongolistik:
They informed people on this particular one you mentioned, maybe you are the person that is not aware of that. It was clearly written on their site

greatman247:




I am on glo infinito, but to enjoy their bonuses on phone calls to any network, you will need dial *200# just once and then you will get a confirmation message on your phone. After then you can load any card but starting from N200 and you will get the 200% bonus on your bonus account and also another N200 on your friend and family number account. That's if you load N200 card you will get another N400 on your bonus account and another N200 on your friend and family number account. If u load N500, you will get another N1000 bonus on your bonus account. To check your bonus account, dial #122#, to check main balance dial #124*1#. And the validity of the bonus is 7 days and it can be use to call any network. Not only that. You will get another kind of bonus to call friends and family numbers. For example if you load N200 you will get N400 on your bonus account and also get N200 in your friend and family number account, if u call any number that has been added to your friend and family number list they will deduct from your friend and family account while money in your accounts will be intact. But the friend and family numbers must be glo number to another glo number. Also you will be given 15mb to browse throughout the week.

To know their data plan:

Visit:

https://www.gloworld.com/ng/personal/data/data-plans/

I browse with this code:

Type Comonth and then send to 777. I use it on Blackberry Bold 5. It will last you for one full month. And u will get massive bonuses to call any network when you subscribe too.

I am not working with or for glo, I am just a customer like anyone out there, so make nobody think its because I am working with glo, I have to support glo network over mtn. Mtn to me is a scam, and they shud be ban from Nigeria if only my opinion can count. How can a foreigner come here to scam us and indigenous company don't engage in such. What provoke me more about mtn, is this, after scamming u, u call their customer care, they will only plead with u and will not compensate u for your loss, which account will I record such loss? Non-sense.

wristbangle:


No mind them bro. Yesterday night, I subscribed for 2,500 for 5GB and downloaded this new film (Captain America : Cold war, 900MB) under 15mins.

It depends on your locality. Though I know their coverage is low in terms of data but anywhere it is good, it's the best. MTN na relegated zone 4 our area.