Unfair Treatment From MTN- Old Data Plan Subscriber - Phones - Nairaland
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| Unfair Treatment From MTN- Old Data Plan Subscriber by truthalways(m): 2:01am On May 19, 2016 |
I have been a frequent subscriber to the mtn 4.5gig for 2,500naira data plan for years now. I noticed some days ago that my internet wasn't working (i was been redirected to datareset.mtnonline), so i decided to call MTN's customer care to lay my complaint; due to the fact that i still had over 1.3gig of data which doesn't expire till the 16th of June, 2016. Lo and behold, i was informed that the 4.5gig for 2,500naira has been decommissioned and is no longer valid; so therefore i have to resubscribe to another data plan. I think this is rather unfair from MTN and a bit callous. I mean it wasn't my fault you rolled out new data plans without wondering what would happen to the those on your current data plans. Here i am, typing this complaints at 2am rather than sleeping. MTN i need my data plan to be active again.. Cc: dragnet, puskin, honsule
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| Re: Unfair Treatment From MTN- Old Data Plan Subscriber by DesChyko: 2:22am On May 19, 2016 |
But without evidence, how can we relate to you? |
| Re: Unfair Treatment From MTN- Old Data Plan Subscriber by saaedlee: 3:13am On May 19, 2016 |
DesChyko:True that |
| Re: Unfair Treatment From MTN- Old Data Plan Subscriber by truthalways(m): 7:27am On May 19, 2016 |
| Re: Unfair Treatment From MTN- Old Data Plan Subscriber by somehowpenis(m): 8:33am On May 19, 2016 |
Mtn are being dubious these days |
| Re: Unfair Treatment From MTN- Old Data Plan Subscriber by Victorakats(m): 8:53am On May 19, 2016 |
If MTN doesn't respond to your claims and restore your data, kindly report to the appropriate quarters so that they will investigate into this matter. Though I must admit that MTN is working extremely hard to win her customers heart, customer care services is prompt and timely, and their call rates is the cheapest at the moment , but they must return your data back to you or at most compensate you for that. ............................................................................................................... Need counselling, coaching and mentoring? Visit www.amaraofficial.com Thanks |
| Re: Unfair Treatment From MTN- Old Data Plan Subscriber by sigmundfreud(m): 10:33am On May 19, 2016 |
Pls anyone with the contact of the appropriate authority to fwd the complaints to? I was ripped off too.
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