Introduction to Service-Now

Tool Introduction, Current Competitors, Releases, User Licenses, Using Wiki and Community

Basic Administration

Customizing Home Pages, Form Layouts and list layouts, Adding Users to Groups, Granting Roles to Users, Introducing Applications and Modules, Creation of tables and Modules, Creating tickets and raising Requests, Creating SLA’s, Performance Metrics

Advanced Administration

UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies, List Control and Calculations, Exporting the Data from Service-Now, Update sets imports and Exports, Scheduling Jobs

Scripting

Business Rules, Client Scripts, UI Actions, Script Includes, Jelly Scripting

Reporting

Bar Charts, Pie Charts, List Reports, Pivot Tables, Using scripting in Reporting, Scheduling Reports, Making Gauges

Cloning and Upgrades

Need For cloning and ways to implement, Upgrading the instance for new Release

Integrations

Web Services: Direct Web Services, Transform Map Web Services, Scripted Web Services, Email Integration: Inbound Actions, Event Registry, Creating and Triggering Events

Content Management

Introduction to CMS, Creating Sites, Creating Pages, Creating Blocks using Scripting, Login Rules

Configuration Management

Classes in CMDB, Mapping Configuration Item to Asset Records, Loading the CI’s into Service-Now, Relating Configuration items

Import Sets

Loading Data of different Formats, Using Data Sources, Using Transform Maps and Transform scripts

Service Catalog

Creating Catalog Items using Variables and Variable sets, Creating Record Producers, Design the flow using Workflow, Creating Execution Plans, Writing Catalog Client Scripts and Catalog UI Policies

Workflows

Creating Workflows on different tables, Approvals using workflows, Using Different Activities in workflows

MID Server Installation

Installing MID server on a instance, Testing the Mid Server using another Logins, Importing Files by Using MID Server