Glo has been deducting my airtime wrongly. They deduct #25 - #50 every week on my line. I did not subscribe for any promo nor any service but to my surprise when I call their call center agent, i was told i subscribe for some Value Added Services and caller tune service. Me caller tune? I hate that with passion. I did not send any message as regard all this service. Glo network is the doing all the trash because when I called their agent I was told to send STOP to some codes but the message was failing. I called back and they forward my complain to their technical officers. I got a message on my phone two days after that the VAS has been deactivated but the caller tune was not. Two weeks after this, I recharge again and my airtime was deducted again. I called their customer service to complain again and they told me I have a VAS on my line in which I did not send any message as regard this service. I don't use the line to browse neither is the line on a surfisticated phone but in a Nokia tourch light phone. I don't send any message for all this services and yet am always charged everyweek. My mother too is also experiencing this exploitation. Their customer agent could not solve this issue, i had to go to their office at Challenge in Ibadan and they could not solve it also. I was told to call 171 in which i will be charged #20 for the call. I am not interested in waisting my airtime to call them. NCC please look into this situation because it's getting out of hand. The line is my business line and it's used for all my ank transactions. Presently I have stopped recharging on the line which is not favouring me at all. I will appreciate it if NCC can do something to save the situation and all other Nigerians with such issue.
Thank you!