Terragon - An Integrated New Media and Mobile Content company based in Lagos, Nigeria with presence in Ghana, Kenya, India, UK and Mauritius currently seeks to employ a IT Support Engineer. The Group prides itself as a new media business focused on Africa. It has built a strong competence across the new media ecosystem comprising mobile, online and content.

IT Support Engineering team empowers people at Terragon to do their best work. We’re a motivated and creative team, and we thrive on helping people. We’re dedicated to building scalable technology solutions that have broad impact for our growing teams across Africa.

Key Deliverables.

1. Technical Reports/Operations:

• Development of enterprise standards and technology architecture and the IT operations governance process
• Ensure processes are followed and IT projects are well driven for success and
• Participate in the IT strategic plan
• Manage licensing and maintenance contracts
• Maintain compliance as well as best practices in application and network security.
• Develop and manage Information Systems processes and tools across the group.
• Frontline incident and request management.
• Monitor the ticketing system for incoming requests, process issues – log issues and track even when users come directly to you.
• Document issues, analysis, progress, solution in the ticketing system
• Contribute to team knowledge management by documenting troubleshooting and problem resolution steps
• Provide basic in-house training in softwares and applications used company wide – MS Office applications used (Word, Excel, Outlook, PowerPoint), GSuite, Skype, BlueJeans Dropbox, onedrive etc
• Setup and configure work tools for new and existing employees
• Manage asset inventory and anticipate hardware needs
• Proactively identify end of life of workstations and coordinate replacement

2. Managing/Troubleshooting:

• Oversee all IT infrastructure implementation, system upgrades, disaster recovery and operational troubleshooting
• Ensure systems availability and corresponding support processes based on ITIL;
• Plan, install and maintain systems and networks (LAN/WAN)
• Management of voice and data networks, video conferencing system, mobile phones and tablets

3. Manage stakeholders/3rd Party Vendor:

• Communicate with vendors and service providers to ensure all services are functioning normally and are cost effective.
• Works closely with and manage strategic vendor partner relationships.
• Efficient support to users including senior management and executives
• Escalate to central teams when required, take ownership and represent the user to ensure the requests are processed
• Communicate to the user on progress in a timely manner

Relevant Experience (Type of experience and minimum number of years)

3-5 year experience in IT Support or similar role, in a fast-paced though structured environment (processes).
Experience with UNIX/Linux system administration and web server configuration.
Comfortable with scaling production systems and technologies, for example, load balancing, monitoring, distributed systems, and configuration management
Basic scripting skills in PHP or Python
Experience planning/deploying/running various types of AWS infrastructure (Route 53, S3, EC2, VPC, RDS, etc).
Experience with DevOps tooling (Chef, Puppet, etc.).
Experience with deployment and management of open source Network resources and tools (OpenVPN, Logstash, Zenoss, Nagios, etc.).
Very strong technical background with a flair for technology management.
Excellent knowledge on Desktop OS (Windows 7/8/10, Ubuntu, OS X) Installation, Configuration and troubleshoot end user problems.
Experience using and troubleshooting popular email clients e.g. outlook within a network environment (permissions, calendar sharing, delegation).
Good knowledge and experience of mobile phones (Blackberry, iPhone, Android, etc.) for system configuration (email settings, certificates deployment, application installation, etc.).
Passionate about Customer Service.
Knowledge of network configuration (DNS, TCP/IP, PABX, Routers and Switches) and other networking concepts).
Planning, analytical and project management skills.
Ability to write technical documentation to feed the Service Desk knowledge database.
Knowledge of a ticketing system and Service Desk procedures.
Exposure to ITIL concepts and adoption.
Working knowledge of Microsoft Office Suite: Excel, Word, Visio, Access (relational database structures), and PowerPoint.
Excellent communication and reporting skills.
Good level of autonomy
Educational Qualifications & Functional / Technical Skills:

A first degree in Computer Science/Engineering, or Electronic, Telecommunications and any Physical science.
Attitude and Behavioural Traits:

Have a win-win attitude.
Ability to work effectively under pressure.
Ability to prioritise and follow up issues with method and efficiency.
A good team player.

Interested and qualified candidates should send their CVs to careers@terragonltd.com
DUE DATE: 7th February, 2017

trying to apply the site isnt going.pls update a valid site

StPlayer:
We have an opening for the role of an IT Support Engineer. Interested? Submit your application here - http:///TGITS #Jobs.

Sorry for the inconveniences. Please send your CV to careers@terragonltd.com

pastilo:
trying to apply the site isnt going.pls update a valid site

Sorry for the inconveniences. Please send your CV to careers@terragonltd.com

brokenplate: