Relationship Officer

Location Lagos

Job Description

We are looking to engage a young Graduate Relationship Officer for our Relationship Management Unit.

Key Responsibilities

Develop close relationships with Customers, Vendors and manage clients
Grow the individual client business through continuous interaction and persuasion
Serve as the escalation point on Customs related matters/queries and ensure prompt resolution
Proffer solutions to escalated customer service issues
Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation
Responsible for negotiation of suitable clearing rates with new clients
Ensure agreed rates, terms and credit days are maintained in clients transactions
Play an active role in developing new service plan to fit customer requirements
Monitor client satisfaction through customer experience measurement
Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms.
Updating clients on status as well as delivery schedule of a shipment
Perform customer research and profiling to identify and captialize on unmet market needs
Ensure adequate file estimation, customer billing, resolution of invoicing issues and invoice approvals
Ensure accurate weekly activity reports on job progress are sent to Customers
Executing vendor- efficiency customer surveys and analyzing results

Skills Requirements

Clear verbal and written Communication skills
Time Management skills
Management of personal emotions
Ability to listen closely to Customers
Strong customer focus
Persuasion skills
Ability to handle surprises and manage situations calmly

Other Requirements:

Minimum of 1 year experience in a similar role
Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client Account Management will be an added advantage.
Competence in Microsoft office products, most especially Excel is a must.

Salary Range
N 50,000 - N 70, 000.

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