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Visit Asos site and get their customer care number, then put a call to them asap or mail them.

Very unfortunate...


I think the one above me has said it all.





Act Fast.......

Point one the person who stole ur ATM also knows ur pin code den it brings me to d question who knows u pin code apart from u. Ones u know that person den u know d thief.
Hope I could help a little

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You can just log on to the website and see if you could live chat one of their agent online or get their contact before they process the transaction...

Lalasticlala, mynd_44.... Pls I need this on front page.

Medunah:

I just confirmed from r website that u don't need ATM pin for transactions on asos

sben2308:
Point one the person who stole ur ATM also knows ur pin code den it brings me to d question who knows u pin code apart from u. Ones u know that person den u know d thief.
Hope I could help a little

at some sites, you dont need a pin just d details on the body of the card.

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Medunah:
Also, when I called asos...they said I should contact my bank and police ​station??

Is there any need to contact police station??

Go to a GTB branch nearest to you and have the card hotlisted
Fill a form and list all the unauthorized transactions.
Go to a police station and get a police report
Get Asos email, email them a picture of the card, police report, one of your internationally recognized id and an email that you never authorized those transactions.
Do this fast before the order is processed.

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Medunah:

Thank you but I don't have a picture​ of d card
Will the other stuffs be enough??

Is the said card not yours?
Is it not in your possession?

Whats difficult in holding the card with your face showing and taking a shot with your phone camera

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Nne, if the merchant asos cannot help you, then sorry, the money is gone

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Medunah:

no one knows my pin!! it was in my bag yesterday on my way out only for me not to find it.

I just confirmed from r website that u don't need ATM pin for transactions on asos

hahahahah... this your comment here just shows how naive. You are. Damn!

When you ladies wouldn't update yourself with happenings of the world, this is the result. But i am sure you know a lot about celebrities and their songs and movies. You know the latest fashion, best outing spots, cinemas, best best makeup styles and hair styles...


Well, u do not need any PIN to use a card online. Everything needed is visible on that card.

The first thing you should have done when u found out was to contact your bank to deactivate the card.

Medunah:

I contacted them and I was told only the bank can do something about it....that my bank should contact them.

Am just confused!

then go to GTBank, if possible request to see the manager and explain to them..

Medunah:

Aunty, the card has been stolen!!!!

How can I take a picture with it??

OH my bad.
Try get the other things then.

M.........

Medunah:

no one knows my pin!! it was in my bag yesterday on my way out only for me not to find it.

I just confirmed from r website that u don't need ATM pin for transactions on asos

Again I disagree cuz we just confirmed now tat u need ATM pin to order from asos.....

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Why is your bank being difficult? I had such an issue with my Standard Chartered bank card and they immediately delisted the card and halted all pending transactions. Transactions stay for 24 hrs before they are released to the other party. They refunded my money although they took a charge for stopping the transactions or was it because the transactions were exchanged at a lower exchange rate.

[

Medunah:

Do u av their app because I do. Did u contact their customer care because I did.

I buy from them that's how I knew

Medunah:

God bless you o, exactly what I thought but GTbabk is proving difficult.....I hope by Monday thou, it's sorted cos I was asked to come back on Monday!
How long did it take for ur money to be refunded?

Can't remember how long but it took about a week or so.