drtwist:
After blackberry and whatsapp quagmire came up, I decided to switched from my peaceful BBq10 to *Infinix x601 (Note 3).
PROBLEM
I purchased the phone June ending from Infinix Shop Warri Opp Robinson Plaza.
Two weeks into using the phone I started experiencing rebooting problem. The phone started rebooting continually showing XOS, so I took it back to the shop I bought the phone and was directed to their care agent who later sent the phone to Lagos care and I stayed two good weeks phone less . The two weeks elapsed and the phone was sent back with no issue detected on it. I was shock when the Care Guy told me. I told him to switched it on and God so kind it started rebooting again in his hands again. the Care guy pleaded with me and sent it back to lagos which I stayed another two weeks with a phone. After two weeks they brought the phone and the care guy told me the Model board was changed, that the phone is now OK. After one week the issue resurfaced again, this time once in awhile so I decided to managed it till money to buy another come, regretting patronizing Infinix. After one week of managing the situation got worse that the phone boot every two seconds for like three days now. I am so frustrated. Gush don't know what to do.
Don't really know the essence of warranty if it can't be fixed by them. A phone I bought for about 62000naira.
Please I need those infinix guys here to help me on what to do.
Lalastica,
Mynd44
Seun
Please I need your help here o.

MikeMicheal:

If Infinix Engineers or Calcare couldn't help you resolve the issue, how do you expect us to?

drtwist:

There was never a place I quote you must comment, so don't let me transfer anger. I beg you

Mynd44:


You bought a phone, two weeks later, said phone developed a fault, you took it back to the seller, they told you they will send it in to be fixed and you agreed? That is your mistake.

You were supposed to demand for a new device; the same brand and model but a new one instead of telling them to fix it.

What do you want to do now? The phone has been pried into hence the second hand value has gone down, it is not even okay so you cant sell it.

I usually bash these guys(infinix, tecno etc) but this one is your fault ooooo.

drtwist:

Bros I taught that's the right procedure b4. They told me care is factory and it will be fixed.

Mynd44:

It is a new phone, fixing it is not your problem.

At the spot you ought to have demanded that theu replace their faulty device.

Tochyodikwa:
right from time i never liked infinix, even the pattern of thier screen crack is the same. you would have bought tecno Cx or L9 which is trending now and more cheaper than that bullcrap..although tecno and infinix are under the same company but they started with tecno anyways and are maintaining that standard

drtwist:

I discuss replacement with them, they insist on sending it back to factory

Akpoesiri:
If you be warri boy, you fall my hand flat......you were supposed to request for a new phone.

headhunter1:
[s][/s]
you can always shatap ok?

Jboynokiaphone:
All u need is flash a new ROM and resolve ur issue .sorry for ur lost.

drtwist:
Carlcareopebi pls help me. I need the issue resolved with sending it back to Lagos.