My freezer that has not been used for up to 2 years is faulty. The green light comes up when plugged but no sound from it and it does not get cool either.
We bought it in 2016 January, it has a warranty of 3 years on compressor.

What could possibly be wrong with it?
Is there still warranty on it?

Pls help before I know the next action to take. I do not want just any kind hands (technician) to opened it because my landlord's freezer has not remain the same since a quack repaired it.

Thanks as I await your responses

One thing I know about fridge and freezer is this; don't keep them idle once u have started using them. The longer they stay,the more they rot inside.
And the more they stay unused,the more their prices depreciate.
U need a technician as nobody will tell you anything here without seeing and testing it first.

Is the freezer empty? Try stocking it up to check if it will freeze.

ifyalways:
Is the freezer empty? Try stocking it up to check if it will freeze.

Things were actually inside before it stopped working

sassysure:
One thing I know about fridge and freezer is this; don't keep them idle once u have started using them. The longer they stay,the more they rot inside.
And the more they stay unused,the more their prices depreciate.
U need a technician as nobody will tell you anything here without seeing and testing it first.

We used it for 1 year and didn't use it for d next 1 year because of no power supply. We just started using it this April o.

Maybe we will check the thermocool office we bought it from to see if they have a technician. Thank you

One thing I know about fridge and freezer is this; don't keep them idle once u have started using them. The longer they stay,the more they rot inside.
And the more they stay unused,the more their prices depreciate.
U need a technician as nobody will tell you anything here without seeing and testing it first.

Hello, please I've run my new freezer for 9 hours plus now. The bottom is yet to ice out. I'm wondering if there is a blockage somewhere. Should I return it

simiamos:

Hello, please I've run my new freezer for 9 hours plus now. The bottom is yet to ice out. I'm wondering if there is a blockage somewhere. Should I return it

How far now? Has it started working?

rezzy:


How far now? Has it started working?

Yes thank you. I added more bags and other things. It's working perfectly now.