http://jobs.seedstars.com/apply/DnCP50iEdd/Customer-Care-Representative?referrer=20180824154217TPIPZB7MXQUA1YZD&source=FACE



About Seedstars
Seedstars is a global organization with headquarter in Switzerland and a presence in 70+ emerging markets. We are on a mission to impact people’s lives in emerging markets through technology and entrepreneurship. Our initiatives are focused on connecting stakeholders within these ecosystems, building tech companies from scratch and investing in the top entrepreneurs.
About InvoizPAID
InvoizPAID Nigeria is a high growth portfolio company of Seedstars, focusing on SME lending in all areas. Our vision is to become the leading champion in SME lending for the common man in Nigeria while developing revolutionary fin-tech products that will change the whole conservative lending industry. Being a part of this ambitious project is what drives us every day and makes us achieve the best results for our clients and reach our ambitious goals for 2018.
About the job
We are currently looking for a Customer Care Representative to join our team in Lagos, Nigeria. The key mission of this job is to give first-level support to our clients and support internal loan servicing team.
Key responsibilities
Provide exceptional customer service at all times while responding to support tickets, phone calls, emails and live chats
Ensure long-term customer success from the beginning of their trial period and forward through product onboarding and support
Follow through with our customers’ requests, feedback and questions
Recognize happy customers and help inspire brand advocates to secure testimonials, product reviews and case studies
Track down and get to the root of any issues that arise for our customers using honed analytical techniques
Manage various customer service projects to help the team stay informed and efficient and to continually improve processes
Stay active on our social forums and live chat
Your profile:
Experience with front-line customer support and sales
Stellar written and verbal communication skills
Friendly, outgoing personality
Knack for listening to and empathizing with customers
Comfort with web-based applications
Desire to learn and understand SaaS and the small business ecosystem
High school diploma or equivalent
Fluency in English
Benefits and perks:
Join a young, passionate, hungry and growing team of entrepreneurs & facilitators
Fresh fruit, cereal, and amazing tea and coffee
Regular get-togethers like team events, summer barbeques and Oktoberfest
Flexible working hours, sports groups and many other benefit