Job Title: Call Center Agent
Location: Lagos
Job Type: Full time
Reporting To: Contact Center Manager

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Role Purpose

Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.
Responsibilities of a Call Center Agent

To take telephone calls on behalf of IE in order to fulfil customer requirements.
To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Assist in Carry out any other duties as requested by Head customer Service and Head of Department.
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Respond to billing inquiries and handle customers’ high bill complaints.
Provide information about company programs, products and services.
Report electric emergencies and outages.
Provide data to customers requesting new services and/or construction and channel to appropriate office.
Seek resolution of customer complaints.
Respond to utility commission and agency inquiries.
Updating customers’ account.

Minimum Qualifications for Call Center Agent job at IKEDC

This role requires a first Degree or its equivalent Diploma qualification.
Requires between 1-2 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
Technical Competencies:

Good Phone Skills.
Good Analytical skills.
Commitment to Task.
Possesses current knowledge of profession.
Knowledge of the business
Good customer service management
Behavioral Competencies:

Ability to work under pressure and multi task effectively.
Good Verbal communication & Interpersonal Skills.
Attention to Detail.
Persuasive.
Good customer Service.
How To Apply
Interested and qualified candidates should:
Click here to apply
CLICK HERE TO APPLY!