I[b]TSM[/b]
IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:
Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers

It is known instinctively that advances in technology have made them reliable enough to be considered a utility. But it is not just the technology that makes the services reliable. It is how such Technology is managed that makes the services reliable. This is the core of IT Service Management.
What is ITIL?
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.
ITIL offers best practice guidance applicable to all types of organizations who provides services to business. ITIL is by no means only for IT Gurus. The only reason IT is stressed is because most organizations depend on IT directly or indirectly to achieve Corporate objectives and Satisfy Customers by providing value. The Origins of Service Management are in traditional service businesses such as Airlines, Banks, Hotels, Phone Companies and Internet Service Providers.




ITIL VALUE PROPOSITION
ITIL is composed of a common sense approach to service management-Do what works. ITIL is made up of a Framework that helps a service provider achieve the following
 Have an Intrinsic understanding of how to provide value to their customers
 Understand the Customers Business objectives and the role they play in enabling those objectives to be met
 Ability to Predict Customers needs through Preparation, Analysis and Customer Usage Patterns.
 Be able to Define the service providers quality in the eyes of the customer
 To be able to Continuously Analyze and fine tune service provision to maintain stable and reliable services
 Provide Services that allow Customers focus on their business without
 concern for IT service reliability
 IT IL can be adapted for use in various business environments and Organizational strategies.

ITIL V3 Foundation Certificate in IT Service Management
The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.
This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
Life Cycle stages ;Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement will be covered.
Processes across the different Lifecycles such as Demand Management, Supplier Management, Financial Management, Risk Management, Problem Management, Incident Management, Information Security Management amongst others will also be covered during the course.
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