(Pls moderator I need this at the front page so some banks can wake up)

I feel forced to post this online as I m aware it is capable of affectig GTB reputation in some quarters.

GT Bank like most Nigerian banks is becoming over complacent in recent times. I don't know if someone else eperienced similar treatment as you tried to complain to them over their services .
Can you imagine? I did a transaction on www.iepayment.com on 17-11-18 but was not successful yet my account was debited. I repeated this transaction thinking it was just network problem but to my surprise it failed yet I got debited again. I immediately sent a mail to GTB (complaints@gtbank.com) to notify them so as to get refunds back into my account. This mail was acknowledged and I was given a reference no 18111758971". After about 3 days I sent a reminder to them, it was acknowledged but up till today my money has not bn reversed.
The painful part is when I picked my phone to call the support line with a total balance of 14mins of call time. The phone kept ringing for 13mins 30secs after which a guy picked the call. Before I could tell him my account no my call credits got exhausted and I had no dime on me at the moment. I had told the guy in annoyance how that my phone rang for more than 13mins(singing useless 737 song) before he picked. To my surprise he didn't bother to call me back after the call ended due to lack of credit.
My issue is;
-Why are banks Customers treated as if they are being done a favour by banks when in fact it is the other way round.
-How on earth should a customer be deliberately be put on hold for 13.30mins in this jet age?
Is that customer care or customer neglect & insult?

I can remember spend 6 hours in their banking hall just to resolve an issue. Yet I couldn't do it that day. Gtb need some serious slap

You keep on disturbing the with email with your reference no, I had a cash dispense error issue but was successfully resolved after 10 days of serious complaints

I have similar issues with the bank.. They deducted #1000 for a debit card and asked me to travel all the way to Abeokuta to get the card... My issue with them is why deduct the money when i never requested for the card in the first place .. And the rep is telling me i will have to go and request for another card instead of them doing a transfer of the card to any branch in my state... Bunch of thieves