mtn dey look face na before such...wen dey try such with you. call them. just 5o be sure u called. then send an email to consumer protection agency. tell them everything and how mtn refused to reply you... you can even lie sef...

sit back and watch mtn call u back to back...


Nigerians dont kno dat if u report all dis network they pay huge fine

morounkola:
I do not think your appraisal is fair. This customer was angry and not ready go listen.

Did you notice that she did not make any attempt to console him? She was robotic and was gonna follow the script of verifying what the customer said first.
And that simply made the customer more angry.

Trust me when you have an irate customer on the phone, all protocols must be thrown outa the window.

In that field, there are those who care and those who are just there for the money and feel the customer is bothering them.

If i handled that call. I would placate the customer first and tell him that i really appreciate his maturity because if i was the one i would go down to the office and scatter everywhere but since he has not done so and he has presented his case so calmly, i will send 200 naira credit to him out of my own pocket.

Also, i did not intentionally hold him up for ten minutes but there is a queue , that even as i speak, 73 people are waiting for me to finish with him and if i dont finish i cant go home. 73 was my favourite number.

We were given 6,000 personal credit allowance every month and i saved part of mine for this kind of situations. Apart from that even the sytem allowed you to compensate customers to a certain amount for missing credit not yet on the records.

I would promise him that whatever happens, i will use all my might to solve the problem and will not relent until he is happy again. And i will call him back myself

Then i would ask what exact time this time happend so that i can check if the records have been updated and we just take it from there.

Like i said she had zero empathy for the pain of the customer and thats why the call quickly escalated.