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Feedback On Products & Services : A Malady Of Nigerian Consumers - Business - Nairaland

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Feedback On Products & Services : A Malady Of Nigerian Consumers by MOBBDEEP: 8:29am On Jul 01, 2019
This will be kept simple & short.
It is no longer news we are in the digital age driven by ICT. Production of goods & creation of services with their attendant elements such as marketing, insurance, advertisement et cetera are all going mainstream electronic and digital, though it is sad to admit that we as an emerging (arguably struggling) nations are at the lowest rungs of the ladder of this phasic dimensional transformation as compared to the western nations and other developed nations.
One of the major determinants and factors of e-commerce is consumer's feedback. It is the saddle on which the business giants of this modern world have ridden e.g Amazon, Ebay, Taobab, TMall, Aliexpress, Walmart et cetera. A nation which takes her commerce serious won't trivialize with consumer's right/protection and customer service representation which are all functions of consumer's feedback.

Have you ever attempted to purchase an item from one of these few major Nigerian online stores such Konga, Jumia, Dealdey et cetera and your instinct is your guide and the decider because there is poor customer's feedback or no platform is even made available to provide such?
Are we some trogdolytes still living in medieval and prehistoric times relegated to the use of only our sixth-sense where a better choice or action would have been made as a result of available realtime information?
Why can't we the end-users and consumers provide feedbacks on services used and goods utilised where such platforms are provided?
Why is provision of customers feedback platform not a standard or mandatory for all service providers, content creators & producers?
The funny thing is that we keep screaming to the high heavens corruption and financial scams everyday but we neglect the basic & simple measures which can fix this challenge. Most intending or prospective sane clients will avoid traders with poor ratings. Those with excellent ratings will soar high. Trust will be easy and scammers taken care of. That is the power of customer's feedback.

Please, kindly start today. It is never late. A journey of a 1000 years starts with a step. When you transact with a Nairalander here on this platform, ensure you give a feedback no matter how seeming little or insignificant such deal is. Same for every online/e-commerce store from OLX, Konga to Amazon & Ebay. Anytime you shop or use a service, always kindly take the pain to leave a feedback with a detailed specifics of the hows, wheres, whats & whens and also not forgetting the ratings & the comments especially the positives & drawbacks. The impact is tremendous.
Our nation shall be great.

Thank you

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Re: Feedback On Products & Services : A Malady Of Nigerian Consumers by Samtop93(m): 6:44pm On Jan 25, 2020
Moobdeep where have you been bro. I lost your contact, beep me

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