Officialgarri:
Customers are always right, na wetin make Uche business pack up be that and had to return to square 1 in his village in enugu

Why do I find this funny?!

I don't think the guy has the right to insult the lady, no matter what the lady say or do, customers are always right, in my opinion he should have look for a better way to sort things out.�

don4real18:

Is there a special way to speak to women?

No but there is something called restrain.

It is not weakness it is divine strength imagine living with a house hold with this kind of dialogue and how on eggshells wives or children may be because you need something and he is not in the right frame of mind to give you.

Good evening

Thank you for expressing your concerns a staff member will contact you in the morning please leave my office

Same thing but huge difference

All I heard was we don’t contain bullying and his tone was the bully.. una be container or reactor. Control your anger control your day cause after all that shouting at the end of the day na refund you go pay

Davidwilliam101:
CEO Of A Fitness Centre Slams Customer For Complaining Of Poor Services

CEO Of a fitness centre in lekki talks brutally to the customer who complains about their poor services as she asked of a refund of her money.

Thanks for sharing

Of course he possibly could have restrained himself and we don't know the full story yet. But he has a point: customers do have responsibilities

A false sense of entitlement just because one has paid for a service isn't fair to service providers.

(Not many people seem to be concerned about the behaviour she displayed which Ebun called insane )

This man should be commended for even allowing her record him

With "customers" like these, who needs village people?

bjgurl:
I don't think the guy has the right to insult the lady, no matter what the lady say or do, customers are always right, in my opinion he should have look for a better way to sort things out.�

The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service.
Here are the top five reasons why “The Customer Is Always Right” is wrong.
Here are some of the reasons why customers are not always right

1.Using the slogan “The customer is always right,” abusive customers can demand just about anything — they’re right by definition, aren’t they? This makes the employees’ jobs that much harder when trying to rein them in.
Also, it means that abusive people get better treatment and conditions than nice people.

2.Some Customers Are Bad for Business : Most businesses think that “the more customers the better”. But some customers are quite simply bad for business.

Source: "https://m.huffpost.com/us/entry/us_5145636"
I hope spam not doesn't ban me for this

solasoulmusic:
No but there is something called restrain.

It is not weakness it is divine strength imagine living with a house hold with this kind of dialogue and how on eggshells wives or children may be because you need something and he is not in the right frame of mind to give you.

Good evening

Thank you for expressing your concerns a staff member will contact you in the morning please leave my office

Same thing but huge difference

All I heard was we don’t contain bullying and his tone was the bully.. una be container or reactor. Control your anger control your day cause after all that shouting at the end of the day na refund you go pay

Do you know whether he said that ?

edoairways:

Do you know whether he said that ?

I don’t but saying she’s not a customer is wrong that said something about the guy that was interesting he is a nice guy he was pushed to the limit but that’s classic NPD nice in public wicked in private blames victim

I’ve been to gyms around the world there is a customer service department to handle refunds separate from upper management for cases like this. He could have handled it better and sadly the support he is getting from men on how to address a woman is not surprising some are even rejoicing he didn’t hit her but he also entered her personal space pointing and coming close there is also an acceptable distance in any confrontation without a camera I feel he would have done worse

edoairways:


The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service.
Here are the top five reasons why “The Customer Is Always Right” is wrong.
Here are some of the reasons why customers are not always right

1.Using the slogan “The customer is always right,” abusive customers can demand just about anything — they’re right by definition, aren’t they? This makes the employees’ jobs that much harder when trying to rein them in.
Also, it means that abusive people get better treatment and conditions than nice people.

2.Some Customers Are Bad for Business : Most businesses think that “the more customers the better”. But some customers are quite simply bad for business.

Source: "https://m.huffpost.com/us/entry/us_5145636"
I hope spam not doesn't ban me for this

My point is that: there are better ways to handle the matter.

bjgurl:



My point is that: there are better ways to handle the matter.

What way?
Have you encounter some nasty customers?

You can walk a person out of your office without yelling and almost developing a heart attack in the process. He has some anger management issues that should be worked on, not just for the sake of the business but for relationships in his personal life as well.

EgunMogaji2:


And you couldn't compose a response without resorting to juvenile insults?

You don't know me thus you don't know what I've experienced or not. I started my working career in 1984, probably before you were born, and worked plus owned businesses over 3 continents. I've seen a thing or two.

And yet, you fail to realise that everyone can have an off day where one is already angry and then, a customer does something both illegal and stupid.


You are an armchair theorist.

tot:
You can walk a person out of your office without yelling and almost developing a heart attack in the process. He has some anger management issues that should be worked on, not just for the sake of the business but for relationships in his personal life as well.

Easier said than done.

I have worked for many many years in my life. For about 10 years, I have never lost my temper with a customer.

That is until a debtor....an owing customer called me a thief and that he would not settle his debts until I apologise to him and give him some more goods on credit. He said all that while tapping my chest. I almost strangled that man to death. It was police arrest that forced him to pay his debts and get sense.

Once in ten years. I lost my temper once in 10 years. The lesson is that everyone has an off day and in Nigeria, there would be idiots who will push you to the limit.

whitelotus:


And yet, you fail to realise that everyone can have an off day where one is already angry and then, a customer does something both illegal and stupid.

You are an armchair theorist.

What I am or not is not important to your life

tot:
You can walk a person out of your office without yelling and almost developing a heart attack in the process. He has some anger management issues that should be worked on, not just for the sake of the business but for relationships in his personal life as well.

It’s refreshing to see educated response on here.

EgunMogaji2:


It’s refreshing to see educated response on here.

I am really amazed at the comments I've read and how people are justifying and giving excuses for him. This has nothing to do with gender as some have turned it to. Male or female, anyone exhibiting this behaviour has anger management issues.

whitelotus:



Easier said than done.

I have worked for many many years in my life. For about 10 years, I have never lost my temper with a customer.

That is until a debtor....an owing customer called me a thief and that he would not settle his debts until I apologise to him and give him some more goods on credit. He said all that while tapping my chest. I almost strangled that man to death. It was police arrest that forced him to pay his debts and get sense.

Once in ten years. I lost my temper once in 10 years. The lesson is that everyone has an off day and in Nigeria, there would be idiots who will push you to the limit.

I really don't know if this is an off day for this guy, but this level of aggression is not something that happens out of the blue.

bjgurl:



My point is that: there are better ways to handle the matter.

Why are you trying to educate these people? They are the same people that sit back while politicians screw them year after year, the same people that cheat their fellow man because it is the 9ja way. How do you expect such people to know about corporate image and the responsibilities of a CEO? If it's not BB Naija or some useless sh*t, they don't care....lol.

tot:


I am really amazed at the comments I've read and how people are justifying and giving excuses for him. This has nothing to do with gender as some have turned it to. Male or female, anyone exhibiting this behaviour has anger management issues.

Exactly! In a sane country, if such a video ever made it online, that CEO/company will suffer major loss and a possible lawsuit by the customer. Even if the customer was a jerk, the best thing to do is to get the authorities involved when the behavior becomes threatening or bullying like he said.

abbey621:


Exactly! In a sane country, if such a video ever made it online, that CEO/company will suffer major loss and a possible lawsuit by the customer. Even if the customer was a jerk, the best thing to do is to get the authorities involved when the behavior becomes threatening or bullying like he said.

Thank you o. It shows how so many abnormal things have been normalized in Nigeria. Really terrible.

Oh

I love this guy, he is hero for 2020. Perfect gentleman who takes no shit.

abbey621:


Exactly! In a sane country, if such a video ever made it online, that CEO/company will suffer major loss and a possible lawsuit by the customer. Even if the customer was a jerk, the best thing to do is to get the authorities involved when the behavior becomes threatening or bullying like he said.

False.

First, the CEO in the videp called the police.

Secondly, if it was in the uk, nothing would have happened to the business of it was later explained that the customer was stealing items from.the gym

tot:


Thank you o. It shows how so many abnormal things have been normalized in Nigeria. Really terrible.

Lol....as if there aren't videos of customers receiving smackdowns abroad on youtube

whitelotus:


Lol....as if there aren't videos of customers receiving smackdowns abroad on youtube

You and I know those are exceptions, the culture there does not promote or encourage such, opposite of what we have seen on this thread.

whitelotus:



False.

First, the CEO in the videp called the police.

Secondly, if it was in the uk, nothing would have happened to the business of it was later explained that the customer was stealing items from.the gym

From the video it does not show that he called the police, from the video it does not show that the customer stole anything so where are you getting your facts from? This is a gym for christ sake and the customer walked into his office obviously discontent with the level of service. The customer might have ben rude or could not operate the equipments properly but let's not turn this into false allegations. wE always love to blame the victim in this country this is why so many things are upside down, a CEO must not degrade himself to the level of having a shouting match with a customer, it is way beneath him.

Person deh steal towels for gym and dem don warn am and dem remains 1k from him account go deh complain...

If you put camera for my face for this kain situation..na police station we go settle am coa I go surely slap u break that camera and phone..

Na another camera phone you ho use small your red hot face for police station..some women no get manners at all..

I go Chinese restaurant weh deh behind hard rock cafe and as we order deh wait for drinks first,I say make I use rest room,I finish I say make I go back to the outside bar where we sit,4 girls were approaching and I gentle open for them to pass and the last one no even say ordinary thank you..just look me,catwalk..as god go catch them?I go get something for car same thing happnas I open d dorr weh d first one try step in,if u see d way I slam door for her face waka?come meet me say why I do that..I tell am reason say dem no get manners she wan rake but her friend tell am say yes wetin we do self no good..

Me no send dem ooo...some no get one single manner.

To the mother fuckers IP there typing jack...na naija we deh. No manners here and if person say he get crack skull,u tell am say na oil deh ur own head.sleep a min for Lagos and this ashewo girls go use u wash

GamalNasser:
Must be a customer from hell , I know this dude and he is Naturally calm and very well behaved .. definitely this customer must have real issues

I know someone that works there and I've heard gist of how he can be so rude to clients.

He does not give regards to anyone.

abbey621:


From the video it does not show that he called the police, from the video it does not show that the customer stole anything so where are you getting your facts from? This is a gym for christ sake and the customer walked into his office obviously discontent with the level of service. The customer might have ben rude or could not operate the equipments properly but let's not turn this into false allegations. wE always love to blame the victim in this country this is why so many things are upside down, a CEO must not degrade himself to the level of having a shouting match with a customer, it is way beneath him.

In the video, the CEO stated that he had already called the police.

Secondly, manypeople on twitter have attested to the CEO's usual calm demeanor.

Thirdly, I saw an update that stated that the customer was debited for stealing gym.towels

Lucaskid:
This man can't control his anger,he is too aggressive,but some people can be annoying though.

is a big problem have notice in naija.u see arrogant altitude by our biz owners in fact most of them lack customer relationship.very incompetent Nd talk to u with arrogant.dt y oyinbo owed or managed biz makes more money in naija because they undastand customer relationship.

whitelotus:



In the video, the CEO stated that he had already called the police.

Secondly, manypeople on twitter have attested to the CEO's usual calm demeanor.

Thirdly, I saw an update that stated that the customer was debited for stealing gym.towels

I must have not watched that part but seriously, this is about gym towels? Seriously How many did she steal? See sufferness

Wow that was a fantastic point of view in my opinion

tot:


I am really amazed at the comments I've read and how people are justifying and giving excuses for him. This has nothing to do with gender as some have turned it to. Male or female, anyone exhibiting this behaviour has anger management issues.

RZArecta:
your campaign of calumny against this gym failed on Twitter yesterday, in fact they even gained more potential customers so you people decided to come to nairaland where people are more “gullible”

I trust my tweeter peeps. No time