Skype is currently the number one software platform for messaging, audio & video calls. Through the utilisation of this application you can send and receive instant messages from friends and family. you can also exchange images, files & host conference calls. Skype not working for you? Then you’ve come to the correct place.


Rename Skype Application Data Folder

1. Assuming you’ve already logged into your computer and have Skype running, open Task Manager, by right clicking on the Taskbar and selecting Task Manager. [Windows Vista/7: Start Task Manager]

2. this will load up Windows Task Manager, from here, click on Processes, and so click on Skype.exe followed by End Process. (When the confirmation box pops up, click on End Process again)

3. Once you have successfully closed Skype, click on Start -> Run, type %appdata% & click on OK. [Windows Vista/7: Click on the beginning button, Type %appdata% (into the Search programs and files box) and Press Enter]

4. this will bring up the application Data folder, from here, locate & rename the Skype folder, via right clicking on it and selecting Rename.

5. Then change it's name from Skype to Old_Skype.

6. Once you’ve renamed the folder, click on Start -> Run, type %temp%\skype and click on OK. [Windows Vista/7: Start -> Type %temp%\skype (into the Search programs and files box) and Press Enter]

7. The Skype Temp folder should load up, from here, right click on DbTemp & select Delete.

8. Once you have completed all of the above tasks, restart the Skype application.


If Skype Not Working Delete Shared.xml File

1. Assuming you have already logged in and have Skype running, the primary thing you will want to do is close the program down by right clicking on the Skype Icon in the bottom right hand corner of the screen and selecting Quit.

2. Once you have closed Skype, click on Start -> Run, type %appdata%\skype and click on OK. [Windows Vista/7: Start -> Type %appdata%\skype (into the Search programs and files box) & Press Enter]

3. this will bring up the Skype Application Data folder, from here, locate the shared.xml file and delete it, by right clicking on it and selecting Delete.

4. Once you have successfully deleted the file, restart your pc, & once you boot back in, your Skype application should be working correctly.