Dear Nairalanders,

Please beware of scanfrost product. My family narrowly escaped death during lockdown due to fire explosion that emanated from our newly purchased scanfrost cooker. ( it was bought in February 2020 via Jumia and got exploded April 2020).

I later called scanfrost customer care to complain and they sent their technician to check it.

The technician apologised and claimed it was factory fault that their company (scanfrost) will come and pick it. A week later they sent another team to pick the cooker for repair.

For close to two months I was calling and they kept on promising they will bring it by weekend, the weekend came and gone, they promised another weekend. When I got tired I had to call their staff that came to pick it and he promised to assist.

I got a call from them June 29 that they will bring it on or before June 30. Another call came June 01 asking me if they left the gas burner in my house of which I told them they did not. Till the end of the week they did not bring it.

On June 6, they called me again for same burner and I explain to them that they went with it. Apparently they misplaced the burner.

Today June 8, they called that they were bringing the cooker back to my house. By the time they got to my place we noticed that they put another substandard burner and they were told that they should test the cooker, the first thing we noticed was that the cooker was working at lowest output and the burner was even melting on first use.

They now start giving flimsy excuses. Later they agreed to take the cooker back and said I should come to their workshop to see their bosses.

Why would companies such as New Home Products Industries Ltd failed to honour warranty issued on their product thereby making Nigerians suffer even on their hard earned money.

Well this is just to let Nairalanders out there and other Nigerians to beware of scanfrost products because its substandard and dangerous to be used in our various homes.

Thank you

Admin pls help push to the front page

When the Presidency scam us, Power Holding scam us, Telcos scam us Banks scam us Governors scam us NPower scam us 774,000 scam us Education scam us
Who is left?
Magu?

I recently opened a thread on warranty and guarantee just because it didn't feature snakes or naked celebrities, it never went far. This warranty issue is a serious issue.

www-nairaland-com.0.freebasics.com/5944839/warranty-vs-guarantee-ever-issues?iorg_service_id_internal=1646953538912597">https://https-www-nairaland-com.0.freebasics.com/5944839/warranty-vs-guarantee-ever-issues?iorg_service_id_internal=1646953538912597%3BAfoE7m9Tz0-jL1dw

@seuneniola

Make some corrections.. like your dates.. maybe lalasticlala will help push it to FP. Also I personally think you should try to induct some people in this fraud.. like Jumia put up your receipt if you have chats do that too.. the persons that came to pick up put their names..

This is totally unacceptable by scanfrost team as a whole.

Petenoir:
I recently opened a thread on warranty and guarantee just because it didn't feature snakes or naked celebrities, it never went far. This warranty issue is a serious issue.

www-nairaland-com.0.freebasics.com/5944839/warranty-vs-guarantee-ever-issues?iorg_service_id_internal=1646953538912597">https://https-www-nairaland-com.0.freebasics.com/5944839/warranty-vs-guarantee-ever-issues?iorg_service_id_internal=1646953538912597%3BAfoE7m9Tz0-jL1dw

You are in a scam revelatory thread, yet you are scamming people.

Post this on Twitter and tag them


[1quote author=seuneniola post=91514006]Dear Nairalanders,

Please beware of scanfrost product. My family narrowly escaped death during lockdown due to fire explosion that emanated from our newly purchased scanfrost cooker. ( it was bought in February 2020 via Jumia and got exploded April 2020).

I later called scanfrost customer care to complain and they sent their technician to check it.

The technician apologised and claimed it was factory fault that their company (scanfrost) will come and pick it. A week later they sent another team to pick the cooker for repair.

For close to two months I was calling and they kept on promising they will bring it by weekend, the weekend came and gone, they promised another weekend. When I got tired I had to call their staff that came to pick it and he promised to assist.

I got a call from them June 29 that they will bring it on or before June 30. Another call came June 01 asking me if they left the gas burner in my house of which I told them they did not. Till the end of the week they did not bring it.

On June 6, they called me again for same burner and I explain to them that they went with it. Apparently they misplaced the burner.

Today June 8, they called that they were bringing the cooker back to my house. By the time they got to my place we noticed that they put another substandard burner and they were told that they should test the cooker, the first thing we noticed was that the cooker was working at lowest output and the burner was even melting on first use.

They now start giving flimsy excuses. Later they agreed to take the cooker back and said I should come to their workshop to see their bosses.

Why would companies such as New Home Products Industries Ltd failed to honour warranty issued on their product thereby making Nigerians suffer even on their hard earned money.

Well this is just to let Nairalanders out there and other Nigerians to beware of scanfrost products because its substandard and dangerous to be used in our various homes.

Thank you
[/quote]