CARE COORDINATOR
We are seeking a dedicated Care Coordinator to manage enrollees under Life Action Plus HMO. You will be responsible for reaching out to them and determining their health needs, developing care plans, coordinating patient-care services, educating them about their condition, and working with the medical team to evaluate interventions.
The successful applicant will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service.

RESPONSIBILITIES
• Monitor daily admissions and call enrollees on admissions at the end of each day
• Follow-up with enrollees on admission and also call them at discharge to ensure they are satisfied with care given at the hospital
• Reach-out to specific enrollees to discuss their health problems and develop a care plan to address their personal health care needs.
• Monitor enrollees on the pharmacy benefit scheme closely; track their medications from point of dispensing to delivery.
• Educate enrollees with chronic disease about their condition, medications, and give them specific care instructions.
• Check-in on the patient regularly; evaluate and document their progress of care.
• Assist the medical team with developing and accessing health interventions.
• Attend ongoing training and courses to keep abreast of new developments in health care.
• Handling patient case management and education with the medical team
• Maintaining patient confidentiality and quality care
• Treat patients with empathy and respect and conduct oneself in a professional manner.
• Comply with organizational guidelines and health care laws and regulations

REQUIREMENTS
• A degree in nursing, Social Work, or related field
• License may be required
• At least 3 years' experience in care coordination or clinical practices
• Good verbal and written communications skills
• Computer skills and proficiency in Microsoft Office
• Strong analytical thinking and ability to handle multiple tasks concurrently
• Excellent customer service
• Compassion and empathy
• Ability to travel


Send CV to recruitment@lifeactionplus.com

Care Coordinator