Good evning... please I just need some outside opinions on what i am about to do.

My younger sister bought a Tecno phone from K-Ultra in Ugbowo, Benin City. According to her, after charging the phone, she tried to turn it on. But the screen was blank and after just a couple of minutes the phone started to heat up.

They took the phone back y'day. But the guys there told her to wait for their manager. That they were going to repair the phone. She got on call with me, I spoke with the sales rep and asked her what's going on? And whether they were not supposed to change the phone? She told me that only the manager could make such decisions and she wasn't around. So they asked my sister to drop her phone number that the manager will get back to her.

They didn't hear from the manager since yesterday. They went back today and still got the same BS story that the manager would call them.

I am thinking of going to that place on Monday with a soldier friend to cause a ruckus. But as someone who has not dealt with something like this before I am a bit confused. What's supposed to be the outcome of a case like this? A refund? A new phone? Or just let them repair it.

The part that is making me boil is the utter non-chalance of this people. The manager was supposed to call since yesterday, yet nothing. Please, that's why I need some outside views before I take action I'd regret. Thank y'all.

Namad

Go with ur soldier friend and stop wasting time. They should give you another one or refund.
Next time buy such things from reputable online store.

providencia:
Go with ur soldier friend and stop wasting time. They should give you another one or refund.
Next time buy such things from reputable online store.

Thank you. K-Ultra is pretty reputable too. Or they used to be. Definitely not buying anything from there again after this

Can we see pictures of the phone? Because this kind of issue is weird

I Neva experience this kain thing before sha but they're supposed to give you another phone. I think they would eventually when you persist

You didn't tell us the full outcome. K-Ultra use to be my plug with this post, I dump them today. Properly a bad rep.