Please I need advice on hold to deal with this issue. I don't think MTN should part with my money without rendering service.

I need to apply for a job online - precisely in Ireland. Emails are fine but I wanted prompt response since emails may never be reverted and may delay. I opted to call. At that point, I recalled that MTN and Airtel have packages for cheaper international calls. I called MTN customer care CC, for enquiries. It was good. Their plan could call US, Canada, Ireland and some other countries I can't recall now. Well, I felt like trying other options. I call AIRTEL CC. They only had few countries on their lists with Ireland excluded.

I paid for MTN's plan at #500 for 40mins with 5 days validity. I was disappointed when the very first call was charged from my main account. I call CC, they said the matter will be resolved within 24hrs. After 24hrs, no call or texts that the matter has been resolved. Day 2 I called back. Same story. The matter will be resolved in 24hrs. After about 3hrs, I received a text the issue has been resolved. Day 3 I called the same number. The issue persisted. Called back CC. CC broke the news that, not all numbers can be called using that package. I became furious and asked:

1. Why was I not told initially that not all numbers can be called on that package?
2. Why was there no message, call or text to the customer identity the numbers that are available for that package?
3. Why did it take the CC 3 days to identity the issue?

Well I asked for a refund and she categorically told me that MTN don't do refund. For my money.

Please, I need advice how to get my money back. #500 is no small money in this hard time. And i dont thing i should keep quiet because it is MTN. Any ideas?

princedoz:
Please I need advice on hold to deal with this issue. I don't think MTN should part with my money without rendering service.

I need to apply for a job online - precisely in Ireland. Emails are fine but I wanted prompt response since emails may never be reverted and may delay. I opted to call. At that point, I recalled that MTN and Airtel have packages for cheaper international calls. I called MTN customer care CC, for enquiries. It was good. Their plan could call US, Canada, Ireland and some other countries I can't recall now. Well, I felt like trying other options. I call AIRTEL CC. They only had few countries on their lists with Ireland excluded.

I paid for MTN's plan at #500 for 40mins with 5 days validity. I was disappointed when the very first call was charged from my main account. I call CC, they said the matter will be resolved within 24hrs. After 24hrs, no call or texts that the matter has been resolved. Day 2 I called back. Same story. The matter will be resolved in 24hrs. After about 3hrs, I received a text the issue has been resolved. Day 3 I called the same number. The issue persisted. Called back CC. CC broke the news that, not all numbers can be called using that package. I became furious and asked:

1. Why was I not told initially that not all numbers can be called on that package?
2. Why was there no message, call or text to the customer identity the numbers that are available for that package?
3. Why did it take the CC 3 days to identity the issue?

Well I asked for a refund and she categorically told me that MTN don't do refund. For my money.

Please, I need advice how to get my money back. #500 is no small money in this hard time. And i dont thing i should keep quiet because it is MTN. Any ideas?

Not worth the stress