A client in the Renewable Energy sector urgently requires the services of a Technical Support Officer.

Job Title: Technical Support Officer

Location: Lagos

Responsibilities not limited to;
• Providing day-to-day technical support (locally and remotely) to employees for a range of hardware and software related systems.
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems
• Supporting VIP, by the local presence in any VIP related issue and monitor / follow-up any reported issue.
• Conduct monthly proactive VIP pulse check.
• Troubleshooting of IT related problems from in-house software to hardware, such as smartphones, Laptops and Printers.
• Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date based on user feedback and/or recurring complaints/incidents.
• Help and support events/forum/road show, etc. to enhance end user experience and knowledge, as well as collecting end user feedback.
• Ensure information flow from users towards IT delivery departments.
• Accountability and responsibility for end user communications.
• Follow up with the support responsible in case of user complains and ensure that issue fixed.
• Active contribution with the daily operation and Day one readiness team.
• Support IT asset management lifecycle management e.g., Laptop assignment, ownership, assets transfer and disposal etc.

Qualification / Experience:
• Bachelor’s degree/HND in Computer Science and Information Technology domain, or equal, with hands-on experience in IT implementation in a local / global set-up.
• 3-5 years of total working experience in a similar role, ideally including Technical and user support.
• Managing Digital Workplaces in a global environment.
• Service analysis and Problem Solving.
• IT end user computing and troubleshooting.
• Hands on technical experience in O356 and cloud-based solution.
• Good Knowledge about hardware and software evaluation.
• Experienced knowledge about dealing with VIP issue and providing a professional support.
• Availability to Travel / move between sites

Qualified candidates should send CVS to vacancies@tusenconsulting.com using “Technical Support Officer” as the subject to the email.