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Office/practice Manager Allen Avenue Ikeja - OND / Urgent Recruitment - Practice Manager / Vacancy For A Practice Manager (2) (3) (4)
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Practice Manager by desolas(f): 2:45pm On Nov 23, 2021 |
Our client, Nigeria’s first advanced paramedic (Emergency Medical Services) company is looking for passionate Provider Network Operations Manager to join its team. Job Designation: Practice Manager Job Location: Lagos, Contact Centre Person Specification: • Minimum Education: MBBS • Minimum Inherent Job Experience Required: Medical Contact Centre • Desirable Experience: 5 Years Operational Experience with 2 Years CC/Case Management experience • Competencies: • Strong clinical background with emphasis on problem- solving and analytical skills. • Strong knowledge of medical treatment protocols • Familiarity with ICD-9 and 10 codes • Knowledge of medical causations and relatedness • Communication verbal and written • Prioritize tasks and responsibilities • Planning/Organizing • Interpersonal skills • Business Acumen • Negotiation Responsibilities Case Management • Case management with all Clients • In-house telephonic medical case management and advice • Home visits to members • Maximize the use of our preferred physicians whenever possible. • Provide exceptional customer service through proactive communication with external customers and internal business partners. • Provide technical assistance and act as resource for claim handling staff. Medical Leadership • Managing Chronic Diseases for and on behalf of members • Oversee all cases and referrals • Oversees transition, continuity, follow up of members • Overall management of all medical Operations, Clinical Governance and direct medical leadership within the region. • Ensure strict adherence to the medical ethics and standards as well as Health and safety subjects concerning the practice. • Oversee and maintain all CRI’s Standard operating policies and procedures. • Ensure compliance with all statutory and obligatory medical requirements within scope of practice • Support all operational activities while providing assistance to ground medical staff at all times. • Maintain strict confidentiality in all dealings pertaining to the scope of practice • Arrange regular clinical meetings, share best practices and case review Occupational Health • Co-ordinate all Occupational health activities within the practice • Ensures all medical staff carry out duties and responsibilities professionally with a full continuum of care. • Consult and attend to patients daily • Ensure medical staff certifications are up to date. • Maintain strict compliance with laid down HSE procedures • Liaise with the MRO on all circumstance relating to Substance abuse testing • Ensures proper documentation of all Occ health activities and generate weekly report for the head office • Arrange for medical staff to attend or administer all Occ health request on-site and offsite • Continually liaise with the Head of Industrial health on all Occ health issues. Administration • Review performance measurement reports • Promote functional teamwork • Utilization Reviews • Statistics and reporting • Records management and case sheets • Develop, review and implement procedures to meet customer requirements • Prepare Utilization reports for Clients • Providing the Billings Department with accurate information for payments, Medical Insurance and Client Billings • Assisting with any other management tasks requested by Senior Management • Ensure all case notes and details regarding patients is captured on the EMR Human Resources • Continuous training, development and management of staff and performance manage staff Finance • Deliver a service within budget and agreed performance • Cost containment and efficient utilization of resources • Monitor income and expenditure • Profitability of cases and the use of third parties/service providers • Risk identification and management • Product development and offering Quality Assurance • Manage and improve the quality of services provided by contact centre, clinical staff, customer experience officers and home visits • Manage and improve the quality of third parties / service providers • Analyze, review and recommend on technical and operational software • Liaise with IT to ensure accurate databases are always maintained Interested candidate should send their CVs to gts.recruitments@gmail.com with job title as the subject of the mail |
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