Good morning
I'm really confused here pls
My fone fell down yesterday, the distance it fell from was not too high, like from my shin.
I cleaned it up like a normal tin... But I notices that d sensor was heating up, I quickly restarted the fone, still heating up n the sensor refused to work. I noticed a little dent to the sensor
It a new fone just 3 weeks, can it b fixed?
I was told to take it back to where I bought it that I might still be eligible for its warranty.
I'm seriously pissed rn I swear!
I don't even know what exactly to do, I don't know if they will take it back and get it fixed or not

Which brand?

Danmboss:
Which brand?

Infinix note11i

donMIG:


Infinix note11i

Kindly go to Settings < My Phone > Warranty.

Input your IMEI number to activate your E-warranty card.

Then go to Calcare App, locate their nearest center close to you, take ur phone and the receipt to the office presenting evidence.

They'll either fix it for you (90% of the time) free of charge,

OR

They'll change the Phone (don't rely on this, as if the phone is fixable, that's what you'll get, a fix)

Just take the phone to CarlCare

Try taking it to carlcare to have it checked.

Corroro:
Try taking it to carlcare to have it checked.

I swear na scam them b
I got my fone back after 1month
They couldn't even fix the sensor... It was disabled

Mohbola:
Just take the phone to CarlCare

Naija tine just worst
Got the fone back after one month
The cal care and the whole brand sef na sh! T

Fremantle:

Kindly go to Settings < My Phone > Warranty.

Input your IMEI number to activate your E-warranty card.

Then go to Calcare App, locate their nearest center close to you, take ur phone and the receipt to the office presenting evidence.

They'll either fix it for you (90% of the time) free of charge,

OR

They'll change the Phone (don't rely on this, as if the phone is fixable, that's what you'll get, a fix)

Thanks for ur advice

donMIG:



Thanks for ur advice

You're welcome, hope ur issue has been resolved?

Fremantle:

You're welcome, hope ur issue has been resolved?

No entirely
The sensor was removed obviously can't b fixed + they stole my charger

donMIG:


No entirely
The sensor was removed obviously can't b fixed + they stole my charger

Sorry about that, since they couldn't fix it, they ought to have changed it, give u a new phone.

Too bad, where's your location and and the Calcare center you took ur phone to?

Fremantle:

Kindly go to Settings < My Phone > Warranty.

Input your IMEI number to activate your E-warranty card.

Then go to Calcare App, locate their nearest center close to you, take ur phone and the receipt to the office presenting evidence.

They'll either fix it for you (90% of the time) free of charge,

OR

They'll change the Phone (don't rely on this, as if the phone is fixable, that's what you'll get, a fix)

Flamees:

Fremantle:

Sorry about that, since they couldn't fix it, they ought to have changed it, give u a new phone.

Too bad, where's your location and and the Calcare center you took ur phone to?

Zaria
I sent it to Karina
The whole thin sef dei annoying
Coz even my charger that I kept inside was stolen

donMIG:



Zaria
I sent it to Karina
The whole thin sef dei annoying
Coz even my charger that I kept inside was stolen

I don't mean to sound rude, but I guess location was a factor for you.

In as much as Calcare centers all over Nigerian should operate as one been that the kind of service u get in Lagos should be what another person can get in Taraba, but then there are certain factors that come into play......

Try contacting Calcare service@carlcare.com directly explaining what went wrong with your phone and the kind of service you received when you went to one of their outlet.

Sorry about your charger, it can be annoying and frustrating.

Fremantle:

I don't mean to sound rude, but I guess location was a factor for you.

In as much as Calcare centers all over Nigerian should operate as one been that the kind of service u get in Lagos should be what another person can get in Taraba, but then there are certain factors that come into play......

Try contacting Calcare service@carlcare.com directly explaining what went wrong with your phone and the kind of service you received when you went to one of their outlet.

Sorry about your charger, it can be annoying and frustrating.

Seriously
Will any good come from contacting them directly?

donMIG:



Seriously
Will any good come from contacting them directly?

Hear what they have to say, there's no harm in trying. Unless you've concluded and agreed within you that it's a lost cause and you'll part with ur phone as it now is.... Then don't bother anymore.

Good luck

donMIG:



Zaria
I sent it to Karina
The whole thin sef dei annoying
Coz even my charger that I kept inside was stolen

Really sorry about that. Most times i prefer Carlcare because its cheap and they use genuine parts. I once fixed a Tecno fixed there but its the office at ikeja very close to underbridge.