To understand better you can go through the previous threads

https://www.nairaland.com/7193224/phed-crazy-bills.

But let me see how best I can summarise.

As of February this year I noticed when I recharge my prepaid meter I was getting half of the units I was supposed to get.

I discovered that a debt of 65k was allocated to my meter.

A trip to a major office at Ordinance revealed the amount and the staff there said the debt was from 2013.

I informed the staff that I made checks and there was no debt on the meter before moving in over so many years I have been there.

I wrote a mail and dropped at the office and got no feedback.

I sent several emails and followed up on Social media (fb, ig, twitter )
Still no response.

Recently about late June the deductions became worse and 5k would last just like 3 to 4 days.

I had to find my way to the Head office gan gaan.

I finally met a Customer service officer who attended to me well.

I wrote again and she promised to resolve it within a month.

I got a call last week and was able to go today.

Long and short the crazy billing is Over and excess charges will be refunded.

Lessons to learn.

Don't give up

Things are not totally messed up in Nigeria.

Follow through.