What do you do when you have a bad result? You try to liven things up with some good news. This has not been the case with Ecobank mobile app as customers have aired their frustration using the bank and its mobile app for business transactions.

This newspaper recalls that in February 2022, House of Representatives Committee on Customs and Excise recommended that Ecobank be suspended until it was able to pay the outstanding amount due to the federal government. Committee chairman, Leke Abejide said that the committee had been on the assignment for over a year, insisting that any bank that failed to show the amount collected for customs duties would also be suspended.

But Oche Adejoh, Regional Compliant Manager, Ecobank, said that the bank has completed all its remittances. He said that Ecobank currently had no remittances to make, adding that this was why the bank employed an independent entity, KPMG, to do the relevant investigation.

However, Ecobank Nigerian operations have been characterized by a multitude of ugly decisions. Ecobank acquired the assets and liabilities of All States Trust Bank and Hallmark Bank in 2006. In October 2011, ETI acquired Oceanic Bank Plc. The entire share capital of Oceanic was cancelled, while its shareholders received one ordinary share of $0.025 and $0.428 preference shares of $0.1032 in ETI, for every 20 held in Oceanic Bank. 

The string of acquisitions, especially in Nigeria has left the bank looking for character and a cultural fit. The bank often looks like a relic of the old days and fails to cater to the younger more tech-savvy millennials highly courted by their rival banks. Ex-staff of Oceanic Bank who were subsumed during the acquisition complained bitterly about the slow pace in marketing and execution not often found in the so-called new generation banks. The bank is in dire need of fresh ideas.  

Here are few of the review Globaltimesng garnered from Ecobank customers.

Peju, November 26, 2021

Worse than useless- I am angry and frustrated

"For over a month I have been trying to send money - urgent transfers needed for a crisis situation and this awful app simply tells me each attempted transfer is an error. I have tried another 6 times today. I am going to close this account at Ecobank and move to a bank with an IT team that functions and thinks and actually responds to problems. I am sick of this trashy new app. This bank has caused me a lot of problems with this new technical junk and I am done."

Pius Odukudu, November 25, 2021

Why is this IT Team at Ecobank So USELESS and UNRESPONSIVE

"I have been trying to transfer money for the past 72 hours with no success. Messages sent to the consumer team are not responded to even with an acknowledgment?. WHY IS THIS BANK BECOMING SO USELESS? Would you mind reverting to the old OTP method?. I have a relation with a medical emergency that I need to send money to."

 Bosun Anjorin, June 7, 2022

If it is possible to give a 0 star �, I probably would have done that . This is the most useless application I ever used. The navigation process is time consuming. Only to get back to the internet banking for a session expiration. It is mind draining.

Naija rules, January 30, 2022

This useless app is back at its below failure rate

I Withdraw my previous praise for the app and revert back to my original note that this is a failed awful app. The worst in global banking history. I got lucky once and thought they had worked out the bugs. But here we are again, I’ve sat all morning trying to get it to even start. I get three floating spots as the app goes on strike. Was this invented by a cobbler or carpenter? Shameful!

Bitchofkumazi, 10/27/2021

Stupid bank

Big time wasting of time bank and app it’s a frustrating app and stupid bank ,,,when I receive money I don’t have access to my bank again but when no money nothing happens. It shall not be well with you all eco bank i know you all gonna turn down to be a farmers or learn from other banks.

Sardrick, 01/30/2020

I love the bank but they have the worst customer service. They dont solve anythin

Maybe if I wrote this here, you all will see it and fix this. I don't know about anyone else but the time you take to fix things is very appalling. I have been chatting with customer care online and on the mobile app for the past 2 years for a name change they did wrong and not even my fault because I guess one of the employees cannot read a clear picture of my Driver’s license card and decided to spell my name wrong. They spelled it wrong and I have been complaining for the past 2 years but it hasnt been resolved. My name is SARDRICK OWUSU as seen everywhere on your files but my name has been spelled “SHADRICK OWUSU” on the online banking profile. This is ridiculous. Its not my name and I want it changed. Im sorry if its coming out mean, im saying this out of respect. I am just upset because I have been telling customer service for the past 2 years that my name on the online internet is wrong and still hasn’t been fixed. It is either I dont get a response at all or you respond it has been taken care of but I go check and it hasnt been changed. Im sorry but that is very wrong to be battling just for a name change the bank spelled wrongly and wasn’t even my fault,

Febstan, 11/10/2021

Unplanned app release

It seems like this application was released before sufficient planning and testing. How could the app not recognize a debit card that was issued by the bank. I have been trying to register online banking using the app with my accurate debit card details with no luck. Online customer chat support states that it’s available 24/7 but customers are having to wait for hours just to end up not getting any support during weekend days. That’s misleading. You can’t just throw out an app that doesn’t work 90% of the time. Work with your developers on efficiency rate assessment. Giving the app access to verify customer’s information using the company’s database shouldn’t be that complicated. Your online banking ads are misleading to consumers. Eco bank’s online banking systems need to be updated with new and accurate codes.

Source: https://globaltimesng.com/2022/08/21/stupid-bank-useless-app-disappointed-customers-describe-horrific-experiences-using-ecobank/