Hello Guru’s

Please I need your help.

I recently got an online remote job (customer service Agent) from US. Although the job is met for people in the US, but with the help of a friend over there, I got the job without the company knowing I don’t reside in the US.

Also with the help of VPN, I have been able to access the site because only US IP address can open some of their sites.

Agents are accessed weekly and scores are allocated to them based on their performance. This is done either by listen to your recorded conversation with client or remotely connect to your system and listen live to the conversation.

Now this issue: The company can only listen to my recorded conversations with clients but can’t remotely connect to my system to listen to my live phone conversation with clients, my system keeps blocking them out and they have sent series of messages that they won’t longer listen to recorded conversations and this can make them drop me.

Guru’s in the house, please is there something I need to do? Is it that the VPN is blocking the remote connection or there’s something I need to do on my system to enable them connect and listen to me live or the network i connected to is not strong.

Please your swift help will be highly appreciated.

Regards,

Call or Whatsapp me 08165029246