Workforce is recruiting for her client:

Role: IT Service Desk Analyst

Location: Marina, Lagos
Salary: 102,000 Net
Sector: Banking
Age: 28 years and below

Candidates should be proficient in the use of MS excel, CRM, ITIL and data visualization tools.

Job description:

provide First level IT support Call prioritization, categorization, escalation/referral, and resolution,
Weekly report to Unit head on number of Logged, open, and unresolved requests
Assigning users requests to different workgroup using fresh service
Resolving IT Issue through phone/ Teams/ email /service desk portal Service desk alongside other first level functions
must resolve 35% of all tickets logged against Technology Group

Interested and qualified candidates to send CVs to recruitment@workforcegroup.com