Kuda experienced another scary glitch

Kuda, the neo bank that just rolled out its operations in Pakistan experienced a glitch this week, that made customers unable to see their account balance. Customers took to Twitter panicking that the deposits they made to their Kuda accounts had not been reflected.

This was particularly scary for customers because Kuda doesn't include account balances in email alerts sent to customers, which makes it extra difficult for them to track their spending with their balance. A software glitch on the app sometimes omits transactions that customers make and receive email alerts for, making tracing account balances on the app further unreliable.

This comes only months after customers were locked out of their accounts, with some accounts showing "deactivated." In a statement, the company apologised for the glitch saying it was working with its cloud service provider to fix it.

See an excerpt from Kuda's statement below:

We’re sorry that you still haven’t been able to use your Kuda app. We’re working with our cloud services provider to sort out the downtime, and we’ll let you know when it’s been fixed. Your money remains safe and you’ll be able to access it as soon as services are restored.

We know that the ₦0.00 balance error reported by several people is worrying but we assure you that it’s just what the app is displaying because of the downtime, not the amount of money you actually have. We’ll keep sharing updates as we make progress.


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