If you're experiencing issues with the proximity sensor on your Android phone, here are some steps you can follow to try and fix the problem:

1. Clean the sensor: Sometimes, dust, dirt, or smudges can accumulate on the proximity sensor, affecting its functionality. Use a soft cloth or cotton swab to gently clean the sensor area, which is usually located near the earpiece on the front of your phone.

2. Remove screen protector or case: If you're using a screen protector or a case that covers the proximity sensor, it could interfere with its operation. Remove any accessories that might be obstructing the sensor and check if the issue persists.

3. Restart your phone: Restarting your device can often resolve temporary software glitches. Press and hold the power button, then select "Restart" from the menu that appears. After the phone restarts, check if the proximity sensor is working correctly.

4. Calibrate the sensor: Some Android devices offer a built-in sensor calibration option. To access this feature, go to your phone's Settings, then navigate to "Display" or "Advanced Settings." Look for the "Proximity Sensor" or "Sensor Calibration" option and follow the on-screen instructions to calibrate the sensor.

5. Clear cache partition: Clearing the cache partition can help resolve system-level issues that may affect the proximity sensor. The exact steps for clearing the cache partition can vary depending on the phone model, so it's recommended to search for instructions specific to your device. In general, you'll need to boot your phone into recovery mode and select the option to clear the cache partition.

6. Update or reinstall apps: Certain apps can conflict with the proximity sensor and cause issues. Make sure all your apps are up to date, as developers often release updates to address bugs and compatibility problems. If the problem persists with a specific app, try uninstalling and reinstalling it to see if that resolves the issue.

7. Factory reset: If all else fails, you can consider performing a factory reset as a last resort. This will erase all data on your phone, so make sure to back up any important information before proceeding. To perform a factory reset, go to your phone's Settings, navigate to "System" or "General Management," and look for the "Reset" or "Backup & Reset" option. Select "Factory Data Reset" and follow the prompts to reset your device to its original state.

If none of these steps resolve the proximity sensor issue on your Android phone, it may be a hardware problem, and you should consider booking a reservation with Carlcare and our professional technician will help you fix the issue.

About Carlcare

Carlcare is the Official after-sales service center for all Infinix, Tecno, Itel and Syinix brands. Carlcare provides support services in the form of professional repair and maintenance service ensuring that your phone is kept in optimal shape while you enjoy using it. You won’t find a better support out there except Carlcare.