A pharmaceutical company is seeking for a friendly and highly analytical customer care specialist with a knack to sell to people virtually to join our marketing team.

Basic Job Description
1) Work with the senior executive, to create and execute a strategy to drive new customer acquisition through digital channels.

2) Maximize sales referrals and ensure the delivery of excellent customer service, resolve escalated customer complaints/ issues.

3) Promptly responding to customer queries via email, live chat, video, phone, and social media channels.

4) Immediately escalating serious complaints or issues that you are not equipped to deal with.

5) Liaising with colleagues or managers to find the best solutions to customers’ issues

6) Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.


EXPERIENCE AND QUALIFICATIONS
1) 2+ years of digital experience in customer acquisition, lead generation program management, and affiliate marketing.

2) 2+ years experience in Lead Generation/Subscriptions/Ecommerce.

3) Passion for sales and providing excellent customer service

4) Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.

5) Previous experience in a customer service role is preferred.


Office: Abule-Ado, Lagos

Salary: N70,000 monthly

Job Type: Full time

Interested persons should send a short cover letter to africamedia90@gmail.com with “Customer Care Specialist” as the title of the mail.