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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Job Title: Call Center Supervisor (225 Views)
Call Center Supervisor / Experienced Call Center Supervisor / Apply For Graduate Service Center Supervisor & Service Center Agent Recruitment (2) (3) (4)
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Job Title: Call Center Supervisor by fesamson57: 10:54am On Jul 20, 2023 |
Job Title: Call Center Supervisor Location: Ilupeju, Lagos State Salary: N150,000 – N200,000 and other benefits Summary: The Call Center Supervisor will be responsible for training, monitoring and ensuring agents understand and meet expectations, answering their questions and providing them with ongoing coaching opportunities and inspiration. Responsibilities: • Training and preparing call center agent to respond to customer questions and complaints. • Ensuring agents understand and comply with all call center objectives, performance standards, and policies. • Identifying operational issues and suggesting possible improvements. • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. • Preparing reports and analyzing data to assist management as they determine call center goals. Requirements: • BSc/HND in any field of study. • Proven experience as call center supervisor • Proficient in English; Good knowledge of additional languages will be a definite plus • Working knowledge of MS Office Apply to: recruitment@mactay.com using the job role as the title/subject of the mail. |
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