Polaris Bank, established by the Central Bank of Nigeria (CBN) on September 21, 2018, was created to provide commercial banking services to the Nigerian public. Its operations began on the same day, following the acquisition of assets and certain liabilities from the defunct Skye Bank.

With a network spanning over 350 branches across Nigeria, Polaris Bank is dedicated to delivering exceptional customer experiences by harnessing cutting-edge Information Communication Technology (ICT) solutions. Through a focus on ICT innovations across various service delivery channels such as mobile banking, ATMs, point-of-sale (POS) systems, and online platforms, Polaris Bank maintains a significant role in Nigeria's banking sector. The bank aims to offer customers straightforward, convenient, and secure banking services.

We are currently seeking candidates for the following position:

Position: Digital Banking Control Officer
Location: Lagos
Employment Type: Full-time

Summary of the Role:

We are in search of a Digital Banking Control Officer with a robust understanding of Card Operations, chargebacks, E-Channels Settlement and reconciliation, E-Business Control (including Card, POS, ATM), Agency Banking Operations, Card Fraud Tools Management, a foundation in accounting, and a general grasp of E-Business and Digital Banking platforms.

Job Description:

Daily assessment of all issued credit cards.
Daily review of exception file uploads on ITC and Rejected Payment files.
Examination of overdrawn balances in SBP prepaid cards.
Review and management of chargebacks and system-approved claims (VISA, MasterCard, and Verve), using the Arbiter report (Verve and Mastercard) and JIRA report from Channels Dispute Resolution.
Regular verification of settlement reports (VISA, Mastercard, Interswitch, NIBSS, E-Tranzact, Remita, Appzone, Verve, etc.) against the GL or Transaction Split Settlement (TSS) account linked to the product. This ensures the accuracy, completeness, and validity of transactions.
Daily validation of entries posted into the GLs and Transaction Split Settlement (TSS) of E-Channels Operations and Agency Banking. This guarantees the accuracy and validity of the posted entries.
Daily audit of chargeback settlement entries posted into settlement GLs and TSS accounts to ensure accuracy and validity.
Implementation of appropriate system and administrative controls for various Digital Banking platforms (Postilion, Mobile, Internet Banking, Agency Banking platform, ATM, POS, Open Banking API, and other internal and external payment platforms).
Daily monitoring of Agency Banking TSS Settlement account(s) and Agents’ accounts.
Verification of corporate customers’ onboarding requests on self-service platforms, ensuring complete documentation before onboarding.
Weekly, monthly, and quarterly monitoring of card procurement and utilization rates for reporting. Regular monitoring of POS procurement, deployment, activation, and reporting of inactive POS terminals. Similar monitoring for ATM procurement, deployment, and activation.
Daily assessment of Agency Banking settlement reports from Appzone and card settlement reports from Interswitch for accuracy, completeness, and validity of transactions.
Development and deployment of a fraud prevention rule (e.g., on Interswitch – Scorebridge, Mastercard – National Fraud Service, VISA – Visa Risk Manager, and iMatch) with appropriate approvals.
Vigilant monitoring of fraud alerts generated from fraud prevention platforms and executing necessary actions.
Regular review of deployed rules, identification of obsolete rules, and obtaining approval to deactivate them.

Preferred Qualifications and Skills:

Follow the link below to read More and Apply

https://jobedge.com.ng/digital-banking-control-officer-at-polaris-bank/