Good morning, my fellow NairaLanders! Please, I need your sincere advice on the best way to follow up.

On Tuesday, I tried to send money to my car painter and received this message: 'Either the source or target account has a restriction'.

I requested another account from the painter regarding the same issue. I tried to top up my GTBank account from my e-Wallet (GeegPay), and it was successful.

The next step was to visit the banking hall, where the customer care service informed me that my account was restricted for crypto-related transactions.

I explained to her that I don't deal with crypto. In fact, that's my salary account.

She provided me with a phone number to reach my account officer. I called him and presented my complaint. He mentioned that it was related to crypto transactions, but they would investigate it, which is okay with me.

The problem is how long they will take (forever?), because I have children to take care of.

He is no longer taking my calls, so I would greatly appreciate any advice, as I don't even know the next step to take.

Thanks

Somebody's is using ur account number gor CRY biz.Find out br u CRY

If they don't reply you within 5 working days, you should write to the Central Bank ... Or the Customer Protection Council.....Since it's a Salary account...

One hour is enough to lift the restriction. Follow up with your account officer, he/ she will direct you properly.

Send mail to gtbank@gtbank.com, gtassistant@gtbank.com

Thank you my people,
I appreciate your contributions