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Do I Stand A Chance With My Bank? - Business - Nairaland

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Do I Stand A Chance With My Bank? by TPound(m): 7:45pm On Nov 25, 2023
On the 17th of November which is a Friday, I used the ATM of a bank at a filling station and I was debited but the ATM had dispense error and wouldn't dispense cash.those around the filling station asked me to wait for 24 hours and it will reverse automatically.
All throughout the weekend, I got nothing.
On Monday, I wrote a mail to my bank stating what happened and asked for a refund. They replied that it has been escalated and it's being worked on, but because the ATM I used is not of my bank, they had to contact the other bank to know if the transaction was successful or not and it would take 5 working days.
The 5 working days elapsed yesterday and I still haven't gotten any response.
Do I have a case if I decide to sue my bank?
Re: Do I Stand A Chance With My Bank? by 1TrippleCee: 7:49pm On Nov 25, 2023
Relax. They will reverse since it has been escalated. Go and do a reminder notice.
Re: Do I Stand A Chance With My Bank? by portplus: 7:50pm On Nov 25, 2023
TPound:
On the 17th of November which is a Friday, I used the ATM of a bank at a filling station and I was debited but the ATM had dispense error and wouldn't dispense cash.those around the filling station asked me to wait for 24 hours and it will reverse automatically.
All throughout the weekend, I got nothing.
On Monday, I wrote a mail to my bank stating what happened and asked for a refund. They replied that it has been escalated and it's being worked on, but because the ATM I used is not of my bank, they had to contact the other bank to know if the transaction was successful or not and it would take 5 working days.
The 5 working days elapsed yesterday and I still haven't gotten any response.
Do I have a case if I decide to sue my bank?

call your bank
Re: Do I Stand A Chance With My Bank? by TPound(m): 8:17pm On Nov 25, 2023
portplus:


call your bank

I did...they kept saying 3-5 working days

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