If your TECNO phone is not charging, there are several steps you can take to troubleshoot and potentially fix the issue. Here's a step-by-step guide:

1. Check the Charging Cable and Adapter:

Make sure you are using the original charging cable and adapter that came with your TECNO phone.
Inspect the cable for any visible damage, such as frayed wires or bent connectors.
Try using a different cable and adapter to see if the issue persists.

2. Clean the Charging Port:

Dust, lint, or debris in the charging port can prevent proper connection. Gently clean the charging port using a small, soft brush or compressed air.

3. Restart Your Phone:

Sometimes, a simple restart can resolve charging issues. Reboot your TECNO phone and see if it starts charging afterward.

4. Try a Different Power Source:

Plug your phone into a different power source, such as another wall outlet or a USB port on a computer. This helps eliminate the possibility of a faulty power source.

5. Check for Software Updates:

Ensure that your phone's operating system is up to date. Sometimes, software glitches can affect charging. Go to Settings > System > Software Update to check for updates.

6. Boot into Safe Mode:

Boot your phone into safe mode to check if a third-party app is causing the issue. If the phone charges in safe mode, a recently installed app may be the culprit.

7. Inspect for Physical Damage:

Examine your phone for any physical damage, especially around the charging port. If there's visible damage, you may need professional assistance.

8. Battery Health Check:

Use built-in diagnostic tools or third-party apps to check your battery health. If the battery is degraded, it may not charge properly, and you may need to replace it.

9. Factory Reset (as a last resort):

If all else fails, you can try a factory reset to eliminate any software-related issues. Note that this will erase all data on your phone, so be sure to back up your data first.

10. Professional Assistance:

If none of the above steps resolve the issue, it's advisable to seek professional help. Book a reservation online with Carlcare Service and our qualified technicians will help you fix it without delay.

Remember to perform these steps in a systematic manner, and if the problem persists, it's best to consult with TECNO's customer support or a qualified technician for a more accurate diagnosis and solution.

About Carlcare

Carlcare is the official after-sales service brand for TECNO, Infinix, Itel, Oraimo and Syinix. And we also provide users with top-notch, fast, and professional mobile phone repair services. And the good thing about booking an online mobile phone repair reservation with us is, you tend to enjoy a lot of benefits like periodic discount, quick fix and many other benefits.

Our well-trained and certified technicians have in-depth knowledge on all TECNO, Infinix, and itel devices. And as the official service provider, you get genuine spare parts to ensure your broken phone retains its factory condition. From shattered screens to damaged motherboards, software anomalies, and all sorts of damages, Carlcare service is your go-to for fast and reliable mobile repair services.

Nice tips, that is very useful.

Thanks bro!

Nice one bro!

Insightful thread.

Will keep this in mind.
But my device is still at its best.