Parcel express delivery has experienced a compound annual growth rate (CAGR) of 8.5% over the last five years, making it one of the fastest-growing sectors in Toronto.

The COVID-19 epidemic and the global economy's ongoing digital revolution have both contributed to the steady expansion of e-commerce by encouraging people to make purchases online instead of in physical stores.
With estimates for 11% annual gains over the next five years, growth should be considerably faster.
Retailers and customers have been affected by these issues last year. Recent reports suggested that shipping delays and port bottlenecks have affected 97% of its members. Furthermore, 60% of Canadian customers say they have experienced delays or shortages in receiving a product.

Retailers may suffer as a result of these delays. According to a consumer survey, 76% of participants stated that a poor delivery experience would greatly or somewhat influence their decision to place another order with that business.

Enhanced Awareness of Place

The effectiveness of package express delivery has always depended on having accurate location data, and in 2024 new technologies will push the boundaries of what is feasible.

Numerous new businesses are creating products like route planning software and launching business models based on geospatial data.
Among them are digital behemoths like Google, which have begun creating solutions especially for the shipping industry.

The Use of End-To-End Logistics Management Is Growing in Popularity

Globally, logistics management involves the participation of numerous small and major businesses. For example, in order to guarantee the delivery of a shipment from Vancouver to Toronto, the cargo may need to be managed by trucking businesses, rail operators, shipping companies, feeder operators, and courier services in addition to customs brokers in both nations.

For both the clients and the parties concerned, multiple handling by numerous third parties can be disorganized and perplexing. Furthermore, each partner can have access to client data, making the system open to data breaches.

Managing the entire process of logistics management from beginning to end is a new trend in the sector. End-to-end logistics management clears up the uncertainty in warehouse management and helps businesses avoid the additional expenses of engaging outside contractors.
Efficiency in the courier service process can be fueled by sustainability and innovation. Many of Europe's top logistics firms and smaller, more niche competitors are establishing aggressive carbon dioxide reduction goals in response to current trends. Customers' and investors' growing focus on eco-friendly transportation is pushing the parcel sector to embrace green mobility solutions in order to lower CO2 emissions.

Customer Experience (CX) Is Still a Top Concern in Package Express

Customers are expecting more from their service providers, and there is more competition than ever in last-mile delivery.
The recent studies showed that consumers are less likely to use their neighbor as a substitute drop-off spot while they are not at home.
This year, we may see an interesting CX topic addressed: are customers willing to pay for premium services like last-minute schedule changes!

Companies Adopt Flexible Logistics

Retailers are reevaluating their present shipping practices in response to both new and old supply-chain concerns. Rather of depending on tried-and-true approaches, shops must adopt innovative solutions.

Despite the current shipping issues, firms have become more flexible in their methods. Remaining adaptable is the key to effectively managing obstacles rather than trying to reinvent the wheel.

Lastly, Openness Regarding Delivery Schedules

Clients want to know exactly when their packages will be delivered. Brands run the danger of damaging consumer relationships and raising the possibility that customers will buy elsewhere when they fail to deliver on time or establish unreasonable expectations.
Even though customers want free and quick delivery, complete clarity on actual delivery times shouldn't be sacrificed.
Inform your clients at the time of checkout, not after the product's anticipated delivery date, if your brand will require an additional ten days to ship a particular item.