Please guys, kindly help out if you have any idea.

went to the NIS office today with all my document's to get captured, only to be told that my payment has not been approved as indicated in my application printout. Something like "waiting approval"

The man said it is a general issue for all those that applied in January. I refused to believe that because a guy who applied last week and got captured today.

He said I should wait until it is approved. Is anyone having similar challenge?

Below is what I am talking about.

@Ray360, you probably picked an appointment date that is too early. You should have given it at least 2 weeks from the day of your application. You should get an email of approval message before proceeding for your biometric capture. I spoke to an NIS officer, and he said users are allowed to come for capture on the appointment date or any day after but not before. So, you can wait until you get the approval email before going for your capture. It doesn't matter if your appointment date has elapsed. Here's the approval email I got before proceeding for capture.

Slimani:
@Ray360, you probably picked an appointment date that is too early. You should have given it at least 2 weeks from the day of your application. You should get an email of approval message before proceeding for your biometric capture. I spoke to an NIS officer, and he said users are allowed to come for capture on the appointment date or any day after but not before. So, you can wait until you get the approval email before going for your capture. It doesn't matter if your appointment date has elapsed. Here's the approval email I got before proceeding for capture.

Thank you very much for your response. Please, how long will this take? I mean "waiting for approval". How long did you wait.

Sometimes you may need to get approval in the usual Nigerian way

I spoke to a NIS officer recently and he said despite the introduction of the new system, one may still need to follow "Due Process" for a quick and rapid service delivery, and I laughed!

Ray360:

Thank you very much for your response. Please, how long will this take? I mean "waiting for approval". How long did you wait.

Just wait for up to 2 weeks after your application. If it doesn't come, then you escalate with their customer service.

Slimani:


Just wait for up to 2 weeks after your application. If it doesn't come, then you escalate with their customer service.

Thank you. I got the approval message today.

Ray360:

Thank you. I got the approval message today.

Nice one. Now go to the portal and click on the "payment status/print receipt". It will take you to your updated application page. Click on "print application" to download the new application form with updated approval status.

I am currently having the same issue now. It is frustrating, what can I do?
Waiting for approval after making payment