Customer Care Representative at Kursi Investment Limited

Kursi Group, is a Nigerian-based Mining, Mineral processing and trading company.

The company was incorporated in 2005 and has since grown to become one of Nigeria’s biggest and most reliable mining and trading company.

The head office is located in Abuja, with mining, operational and processing sites spread across 22 of the 36 states in Nigeria.


Customer Care Representative
Job Type : Full Time

Qualifications: BA/BSc/HND

LocationAbuja

Job Field: Customer Care

Job Description:

We are looking for a dedicated and compassionate Customer Care Representative to join our team.

The successful candidate will be responsible for providing exceptional customer service and support to our clients.

This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Key Responsibilities:

Respond to customer inquiries promptly and provide accurate information about our products and services.

Assist customers with product-related questions, orders, returns, and exchanges in a professional and efficient manner.

Address customer complaints and concerns with empathy and strive to find satisfactory solutions.

Maintain accurate customer records and update account information as needed.

Collaborate with cross-functional teams to address customer needs and improve service delivery processes.

Provide feedback to management on customer concerns and trends to help enhance the overall customer experience.

Meet personal and team sales targets by identifying sales opportunities and promoting company products and services.

Build and maintain strong relationships with customers through open and interactive communication to foster trust and loyalty.

Handle inbound and outbound phone calls in a timely and professional manner, following communication procedures and guidelines.

Take the extra mile to engage customers and ensure their needs are met beyond expectations.


Qualifications and Requirements:

Bachelor's Degree in Business, Marketing or any related field.

Proven customer service experience, preferably in a similar role.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Proficient in using computer systems and software.

Ability to work independently and as part of a team.

Flexibility to work evening and weekend shifts as needed.

Method of Application

Interested candidates should submit their CV along with a cover letter highlighting their relevant experience and qualifications to hr@kursigroup.com. Please include using the position as subject of email.