Job Title: Aftersales Support Intern
Employment Type: On-site
Location: Lekki Phase 1
Experience: 0-1yr

Role Summary
Reporting directly to the Aftersales Manager, the Aftersales Support Intern will be responsible for maintaining and updating data and records, as well as assisting the team in ensuring compliance and objectives are met during the contract with clients, within Powergen Engineering Ltd (PEL). This is fundamentally ensuring the smooth operation of the A&M department and optimisation the resources.

KEY RESPONSIBILITIES:

Technical Issue Escalation:
Monitor and escalate technical issues reported, on the WhatsApp platform, highlighting those requiring prompt response.
Refer technical issues to the appropriate technical teams, distinguishing between mechanical and electrical issues.

Physical Site Inspections:
Assist in conducting physical site inspections to assess and address technical concerns.
Ensure that site inspection reports are accurate and comprehensive.

Documentation and Worksheet Management:
Verify and ensure that worksheets are filled correctly with accurate information.
Collect information from sales to create service contracts for closed deals.
File Management:
Maintain updated physical and digital files, ensuring all relevant documents are properly organized.
File signed copies of service contracts and other important documents in client files.

Weekly Scheduling:
Export inspection reports and utilize them to generate weekly schedules for the aftersales support activities.

Team Collaboration:
Collaborate with both mechanical and electrical technical teams to ensure a seamless resolution of escalated technical issues.
Participate in regular team meetings to discuss ongoing projects and share insights on aftersales support activities

Adherence to Company Policies:
Adhere to all company policies and procedures related to aftersales support and documentation.
Ensure compliance with data protection regulations and confidentiality requirements.

Technology Utilization:
Familiarize yourself with relevant softwares


QUALIFICATIONS:
• Bachelor’s degree in any Engineering or related field
• Must possess excellent listening, verbal and written communication skills
• Should have ability to handle large amounts of data
• Proficient in using Microsoft Office.
• Excellent leadership and management skills
• Should be able to pay attention to detail
• Time management skills
• Report Writing – Write reports to the Aftersales Manager on a weekly basis
Interested and qualified candidates should send their CVs to recruiter.k@fmragency.com using the job title as subject of the mail.