Days after veteran Nollywood actress, Shan George had her bank account at Zenith Bank wiped clean by fraudsters, a customer with United Bank for Africa (UBA) has reported a similar fate.

Taking to her verified X handle, @torty_mercy, the UBA customer narrated that she was robbed at gunpoint in Enugu on Monday, May 6.

She said her phone, cards and money were taken.

The UBA customer said immediately after the robbery she made frantic efforts to reach her bank, UBA, but the customer service was unresponsive.

“Immediately after the robbery, I started calling @UBACares @UBAGroup with any phone I could lay my hands on,” she said.

She said she tried for hours to get the bank to block her account and prevent unauthorised access but did not succeed, giving the robbers enough time to steal all the money from her account.

“No one was taking calls. I rushed to their branch this evening, no single security in sight. I had no phone, my friends were all calling UBA. My money gone. My phone gone?” the customer lamented.

“Bit by bit, they have cleared my account. Someone tell me this is not happening to me ooooo,” the UBA customer lamented, sharing transaction receipts she got.

The UBA customer said it would have been impossible for the robbers to gain access to her account if the UBA customer service responded in a timely manner.

“Dear @UBACares please avail me the names of the financial institution that those criminals transfered my monies to.

“Your customer service is deadbeat. Your operation is nothing to write home about.

“No single security in sight at your branch in the evenings. People going to withdraw from the ATMs do that at their own risk!” the customer lamented.

She added, “How do you suddenly wakeup from being confident,working hard and saving money to actually having nothing and not knowing where to start? Where is safe to save money?”

Link: https://newstip.ng/2024/05/07/your-customer-service-is-deadbeat-uba-customer-slams-bank-after-robbers-clear-account/

Hmmm!

I use 3 banks and their customer care lines responded each time I called. I guess my case is different. What I can say about my own experience us that the customer care agents reachable on those call lines could not solve some of the problems I had.